by AllThingsECC.com | Nov 15, 2021 | Comm Center News
After more than two-and-a-half years of planning, the Owensboro-Daviess County 911 dispatch center will switch to a modern computer-aided dispatch and records management system this week, when the system goes online Tuesday.
The new computer-aided dispatch, or CAD, system replaces technology that has been in use for more than 20 years. The upgraded system will provide new services to officers and first responders, while making it easier for officers to file reports.
But will the new system result in better outcomes for officers, responders and for people calling for assistance and help? Officials at agencies that rely on computer-aided dispatch say the system will make law enforcement officers safer, while providing information so responders can better assist people in an emergency…
by ECC Editor | Nov 15, 2021 | Comm Center News
EAU CLAIRE, Wis. (WEAU) – More people are needed to be on the other end of the line when someone calls 911.
The City of Eau Claire is looking to hire several 911 dispatchers in its Communications Center.
In addition to answering emergency calls throughout Eau Claire County, they answer the Eau Claire Police Department’s non-emergency line.
The Communication Center’s manager, Dena Clark, said being a dispatcher is way to help people without putting yourself physically in harms way out in the field… READ MORE
by AllThingsECC.com | Nov 15, 2021 | Comm Center News
Central Dispatch is experiencing an increase in resignations due to schedule changes brought on by continuous understaffing issues.
Director of Grant County Central Dispatch Kevin Hicks has received numerous resignation letters from dispatch workers over the past few months, which has been reported to the commissioners during multiple meetings.
The increase in resignations caused the department to alter the schedule for current full-time employees. The new schedule consists of 12-hour shifts that have sparked some full-time employees to recently switch to part-time work or resign…
by AllThingsECC.com | Nov 15, 2021 | Comm Center News
Faced with a critical shortage of employees in Cobb’s Department of Emergency Communications (E911), the Cobb County Board of Commissioners approved retention incentives of $2,500 per employee at its Tuesday meeting. The additional pay will be split into multiple payments over a 10 to 12 month period.
The retention incentives and signing bonuses (described below) were on the consent agenda, which means they were approved in advance of the regular BOC meeting in a work session.
A news release on the Cobb County website quoted from the written request from Melissa Alterio, Emergency Communications Director, and Randy Crider, Public Saftey Director…
by AllThingsECC.com | Nov 15, 2021 | Comm Center News
NEW BLOOMFIELD — According to the deputy director for Boone County Joint Communications Joe Piper, the national turnover rate for 911 dispatchers is upward of about 30%.
Currently, in Cole County, there are 20 positions for 911 dispatchers, 18 of these are filled with two positions vacant. In Boone County, 911 dispatchers are operating at about 50% of their allotted staff with 43 of 61 authorized positions filled… READ MORE
by AllThingsECC.com | Nov 15, 2021 | Comm Center News
FORT SMITH — The Police Department’s Citizen’s Academy recently began another class to help residents understand who the police are and what they do.
Robyn Shoptaw, crime prevention officer, said different people take the course. She said she isn’t aware of anyone becoming a police officer as a result, but attendees often join the academy’s alumni association and help the department with volunteer efforts.
“Our goal with putting on this class is for the citizens of Fort Smith to be able to understand what we do, and relate to us as people,” Shoptaw said. “We create this enviornment where it’s very open. They get to ask questions, talk to all of these different officers and dispatchers and civilian employees that do this every day…
