New tool puts 911 on faster tracking (KS)

If you’re thinking about pulling a “Crank Yanker” trick on Lyon County 911 operators, think again.

The Lyon County Emergency Communications Center announced a new tool Sunday to track incoming calls. A Facebook statement said it can “possibly see your 911 call before it even rings into our center.“

The tool is from RapidSOS, a company based in New York. The LCECC says its mapping portal allows dispatchers to have “street view access to a majority of the Lyon County area.” … READ MORE

Marion County 911 experiences hourlong outage during New Year’s call frenzy (IN)

Marion County 911 experiences hourlong outage during New Year’s call frenzy (IN)

Marion County’s 911 center experienced an hourlong outage after the clock struck midnight on New Year’s Day, while hundreds of calls poured in reporting celebratory gunshots.

“I have never seen anything even close to what happened last night,” said Michael Hubbs, director of the Marion County 911 Center, which as of Saturday is housed within the new Metropolitan Emergency Services Agency.

From 12:02 to 12:03 a.m., his center received 206 calls. In the first five minutes, there were more than 500.

That’s when the dispatch system went down, and stayed down through the hour. By 1 a.m., it started to slowly come back; by 1:45 a.m., the center was fully functional…

Lincoln County Emergency Services Says Goodbye to One of Their Own (ME)

Lincoln County Communications Center Supervisor Mark Creamer always put family first. And his community was his family. That’s the consensus of the people who knew him and of the people who worked with him.

Creamer was diagnosed with multiple myeloma in June of 2021. He died at the Maine Medical Center in Portland on Dec. 22, at the age of 57. He was escorted back home on Dec. 23 by a procession that included the Lincoln County Sheriff’s Office, 15 fire departments, all four Lincoln County police departments, all four Lincoln County ambulance services, members of the community, his coworkers, his friends, and his family… READ MORE

Franklin Co. Emergency Communications using Phone App for precise location of emergencies (KS)

Franklin Co. Emergency Communications using Phone App for precise location of emergencies (KS)

TOPEKA, Kan. (WIBW) – “What3Words” uses a GPS tracking system that breaks down the world into 10 feet by 10 feet virtual squares.

What3Words is an app and website developed in the UK that’s trying to make it easier to find people in emergencies, in crowds, or in remote parts of the world. The site cut the world into 57 trillion 10′ x 10′ squares where instead of finding longitude and latitude numbers, they use three unique words…

Language service to help Smyth deputies, dispatch (VA)

A language barrier can be difficult in any circumstances, but when first-responders and those they’re trying to help can’t understand one another, the hurdle can be life-threatening. Last week, the Smyth County Board of Supervisors took action to ease communication for everyone.

The challenge of communicating with those who speak languages other than English presents itself regularly on Interstate 81…

FirstNet innovates disaster recovery for emergency management

By Bruce Fitzgerald, Senior Public Safety Advisor, First Responder Network Authority

FirstNet helps with the four phases of emergency management – preparedness(link is external)response(link is external), recovery, and mitigation. I’d like to dive deeper into how FirstNet helps with the recovery phase.

Communicating during the recovery phase

Every year, disasters put millions of Americans in danger and cost billions of dollars in property damage. After the threat of harm from a disaster has passed, the recovery phase starts. Recovery can take months or years to get a community back on its feet. It’s critical to quickly start damage assessments and applications for financial assistance following a disaster.

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