The Enforcement Bureau of the U.S. Federal Communications has entered into Consent Decrees with four major telecom carriers in connection with a system outage that prevented them from delivering 911 emergency calls.
The companies, CenturyLink, Intrado Safety Communications, Cellco Partnership (d/b/a Verizon Wireless), and AT&T Mobility, have agreed to pay a total of nearly $6.3 million in financial penalties for their roles in four separate 911 outages in September 2020. The outages ranged in length from one to three hours and affected users in multiple states across the U.S…
RICHMOND, Virginia – No longer relying on copper wires to transmit calls, the Richmond Department of Emergency Communications switched to an Internet Protocol-based 9-1-1 system in late 2021.
The department began preparing for the switch to the digitally adapted system in 2018, and it was deployed in October 2021.
“We are consistently on the forefront of technological innovations,” said Stephen Willoughby, director of the Richmond Department of Emergency Communications…
SAN FRANCISCO, Jan. 13, 2022 (GLOBE NEWSWIRE) — Three California Public Safety departments are the first in the nation to offer wellness and resilience training to all professional staff. The San Francisco Sheriff’s Department, UC Davis Police Department, and the Los Angeles Police Department Communications Division have all chosen Navigating Adversity from Pathfinder Resilience to provide comprehensive health and wellness training on a department-wide basis.
Every participant learns to assess their own needs and gain the understanding and tools to create and sustain a healthy and fulfilling life…
ROCKFORD, Ill. (WIFR) – The City of Rockford and Winnebago County will be some of the first in Illinois to use a new feedback survey after a call to 9-1-1.
The service uses text messaging to contact some 911 callers and others that have recently reported or been involved in certain types of incidents.
Text messages are sent hours or sometimes a few days after a call for service and will ask citizens to take a quick survey about their experience with the 911 Center, allowing citizens to provide their own comments after receiving service… READ MORE
Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.
With over 80% of 911 calls coming from mobile devices today, the need for an updated emergency response system is essential.
At NGA, we’ve heard our fair share of common misconceptions concerning public safety infrastructures and 911 myths stemming from outdated emergency response systems… READ MORE
KEYSER – The Mineral County 911 Center is implementing a new system which will help dispatchers better recognize the type of emergency call they are handling and to therefore be better equipped to help the caller.
Mineral County administrator and Office of Emergency Services director Luke McKenzie says the Medical Priority Dispatch System will enable the 911 system to better serve the residents of Mineral County in emergency situations…
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
