ROCKFORD, Ill. (WIFR) – The City of Rockford and Winnebago County will be some of the first in Illinois to use a new feedback survey after a call to 9-1-1.

The service uses text messaging to contact some 911 callers and others that have recently reported or been involved in certain types of incidents.

Text messages are sent hours or sometimes a few days after a call for service and will ask citizens to take a quick survey about their experience with the 911 Center, allowing citizens to provide their own comments after receiving service… READ MORE