Dialing 911 is a seemingly simple way to ensure you’ll receive help in any emergency, but call centers are seeing a rising trend of residents calling with no emergency present.
FOX 31 News obtained audio for of a number of 911 calls made in Dougherty County; one of those:
Dispatch: Albany 911 what’s your emergency? Caller: Um, there’s a bunch of kids riding scooters and stuff up and down our road and it’s a little late for that.
According to NENA the 911 Association 240 million calls are made to 911 each year across the nation. The vast majority of the calls, deemed non-emergencies by officials… READ MORE
Last week, Chairwoman Jessica Rosenworcel gave a speech in which she proposed funding a portion of the transition to Next Generation 911 (“NG911”) services through proceeds from future spectrum auctions. Chairwoman Rosenworcel suggested that the FCC should consider utilizing these funds in a similar manner to how the Commission funded FirstNet, which was established from revenue raised in the 700 MHz band auction in 2012. Congress must extend the FCC’s authority to auction spectrum by September 30, 2022… READ MORE
SMARCK, N.D. (KFYR) – In an emergency when every second counts, 911 dispatchers across the nation are working overtime. The nation is suffering from a shortage of dispatchers at levels not seen in recent memory. That’s according to those within the profession.
911 dispatchers are on the front lines for someone’s very worst day. As a critical part of emergency response, North Dakota dispatchers say it’s important for their staff to be available and mentally prepared for any crisis.
Central Dakota Communications 911 call center (CenCom) is the first point of contact for local fire, police, and ambulance calls… READ MORE
CAD systems are the principal application used by public safety agencies to manage law enforcement, fire and EMS incidents from the initial time an incident is reported, to the conclusion of the incident. These systems may be composed of both tabular records management systems and spatial or geographic information (Geofile) systems…
The poor condition of the U.S. Park Police’s dispatch center in Washington, D.C., and management issues such as understaffing result in “significant safety concerns,” a watchdog found recently.
The Interior Department inspector general office, led by Inspector General Mark Greenblatt, released a management advisory on Friday about the U.S. Park Police’s dispatch operations center in D.C., which operates 24 hours a day. The Park Police, a unit of the National Park Service, is in charge of law enforcement on NPS properties…
In an emergency when seconds count, a FOX 11 investigation has found that 911 callers are burning seconds, even minutes on hold.
Experts say it’s a troubling trend nationwide, hold times getting longer because of a shortage of dispatchers. We worked with our sister stations across the country to see how LA and other cities compared. In Tampa, numbers obtained by FOX 13 show no wait, with dispatchers there consistently meeting their goal. It was different scene in Philadelphia, where FOX 26 showed 24,000 callers last year waited one and half to two minutes… READ MORE
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
