by AllThingsECC.com | Apr 16, 2022 | Comm Center News
Audra Rosebook has been a 9-1-1 Dispatcher in Lake County for two years. It was her husband, a former police officer, who initially sparked her interest in the role when they lived in Corpus Christi, Texas.
“I’ve always been in a type of customer service so he believed that I might be good at doing this,” says Rosebook. “I used to go on what we call ‘dispatch sit-alongs’ all the time so [I] got to know everybody, got to know the job, got to love it and they gave me a chance.”
Rosebook and her co-workers have been celebrated for National Public Safety Telecommunications Week by way of special meals and goody baskets from co-workers.
Sheriff Rich Martin, who also chairs the Lake County dispatch board, says dispatchers play an important role in public safety…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
MANCHESTER — Members of the Board of Selectmen will ask voters if they want to move town’s dispatch to North Shore Regional 911 Call Center at Town Election in May.
The ballot question was unveiled to the public at the first of two public forums regarding dispatch operations in town Thursday evening.
“Do you recommend that the Board of Selectmen pursue securing Public Safety Dispatch services through the North Shore Regional 911 Center, phasing out our local dispatching operations?” the question reads…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
From delivering babies to talking about the wrath of Hardy’s clients and issuing CPR instructions, 911 dispatchers hear it all.
Yes, fast food customers.
“My first 911 call, it was actually Jones County, it just hit the line because it was so close to our county,” said Onslow Communications Supervisor, Stephanie Allen. “It was at Hardee’s in Missville, and they were upset that their cheeseburger wasn’t prepared properly and was arguing with the staff there. He wouldn’t cut my call until law enforcement got there. That was my first really 911 call…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
FAIRFIELD — Emergency calls with other emergency departments often have to be relayed through dispatch, rather than letting the first responders speak directly to each other.
It’s a challenge exacerbated by aging radio equipment and dead zones in town, but also one a $3.49 million grant officials say should help fix.
The grant to upgrade the town’s emergency radio system recognizes the importance of the work police and fire officials do, U.S. Sen Ricahrd Blumenthal (D, Conn.) said in a press conference at the Fairfield Police Department Thursday. He and U.S. Rep. Jim Himes (D, 4) helped secure the funding…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
Madison Parish is joining the nation this week in celebrating a largely unsung group of heroes, as April 10 through 16 is National Public Safety Telecommunicators Week.
Madison Parish E-911 Director Cynthia Machen said it is an important annual event and hopes locals will join her acknowledging the hard work and dedication the group demonstrates day -in and day-out.
“Madison Parish 911 has a phenomenal group of people who man the Madison Parish 911 Center on a 24/7 basis and deserve our thanks during NPSTW,” Machen said. “All five 911 dispatchers are certified, sworn Madison Parish Sheriff deputies who work 12-hour shifts…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
This week was National Public Safety Telecommunicator’s Week, and organizations across the country shared their support and appreciation for the work of what many consider to be the first, first responders.
Through gifts, goody bags, breakfast buffets, signs, taco bars and more, the overall message remained the same: Thank you for all you do…
“I’ve always been in a type of customer service so he believed that I might be good at doing this,” says Rosebook. “I used to go on what we call ‘dispatch sit-alongs’ all the time so [I] got to know everybody, got to know the job, got to love it and they gave me a chance.”
