911 call center nationwide outage restored (MT)

PIO officer, Victoria Hill, says the 9-1-1 call center issue was resolved early this morning at around three in the morning and everything appears to be working smoothly.

The 9 -1-1 communications center serving Billings and Yellowstone County is experiencing a nationwide outage. The cause of this outage is unknown. The press release sent out by the city of Billings says the communications center is affecting landlines and cell phones differently.

Dispatchers have created a system so that citizens can still call 9-1-1. If you get a busy signal, hang up and try again. If you are not able to call the center at all, try using a different phone if possible… READ MORE

Cottonwood man threatened to fly plane into police dispatch center, officials say (AZ)

COTTONWOOD, Ariz. – Police in northern Arizona have arrested a man accused of threatening to fly a plane into their police and fire communications center.

Cottonwood Police said 60-year-old Ryan Thomas called 911 anonymously several times on April 7 complaining about local law enforcement because he was parking his RV on state land without a valid permit… READ MORE

Hawkins County Central Dispatch ‘crippled’ by low pay and resignations (TN)

Hawkins County Central Dispatch has been “crippled” by the recent resignation of three experienced dispatchers, leaving the agency down to two dispatchers per shift, according to 911 director Lynn Campbell.

Campbell told the County Commission’s Public Safety Committee Wednesday he will be requesting a $120,000 funding increase from the county commission in the 2022-23 budget.

The additional funds would allow him to increase his staff from two to four dispatchers per shift, as well as increasing starting pay from $13 to $15 per hour to improve employee recruitment and retention…

Commission on Accreditation for Law Enforcement (CALEA) Recognizes the Charlotte County Sheriff’s Office for Law Enforcement and Communications (FL)

The Charlotte County Sheriff’s Office was awarded national reaccreditation on April 2, 2022, by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) for Law Enforcement and Communications. CCSO first earned this award in 2005 in the area of Law Enforcement and in 2015 for Communications. Each agency being reviewed, goes before CALEA’s 21-member Board of Commissioners where the commission reviews all findings and determines the agencies’ accreditation status.

“Providing the highest level of community protection and service is a top priority,” says Sheriff Bill Prummell. “By being an accredited agency, we are held to the highest of standards,” he adds…

911 dispatcher honored during National Public Safety Telecommunicators Week (GA)

911 dispatcher honored during National Public Safety Telecommunicators Week (GA)

Kim Borresen, 911 dispatcher at Fort Stewart’s 911 dispatch center, returns to work at her call station April 15 after being recognized by the Georgia Emergency Communications Authority with a certificate of appreciation for going above and beyond the call of duty. Borresen did not miss a day of work despite being diagnosed with breast cancer a year ago and undergoing treatment.

When you call for help, they are the calm voice on the other end of the line. They are unruffled, asking for addresses and other details to send help. They are composed, giving instructions to the caller on how to respond…

Cherokee County’s radio technology director earns state accolades (GA)

Cherokee County’s radio technology director earns state accolades (GA)

Jason Jenkins Award

Cherokee County’s Radio Technology Director recently earned state accolades for his service to E-9-1-1, emergency management, fire and public safety in the county.

Jason Jenkins was presented the Leadership in Service Award at the Georgia Emergency Communications Conference held at The Classic Center in Athens in March.

“I am honored to be selected by the representatives of APCO Georgia and South Carolina for this award and appreciate all of the letters of recommendation submitted by all of our home agencies,” Jenkins said…