NGA 911, LLC, a leading-edge Next Generation 9-1-1 solutions provider, today announced that Dave Hopkins joined the company as an Account Executive.
Mr. Hopkins is the former 9-1-1 Director of Steuben County, New York, where he served 16 years in the Public Safety Answering Point (PSAP), 13 years at Rochester Telephone, 19 years and counting as an active firefighter, and 25 years in EMS… READ MORE
Motorola Solutions recently announced a new service aimed at helping first responders better engage with citizens in their time of need.
CommandCentral Citizen Input allows citizens calling or texting 9-1-1 to send video, photographs and recordings of an incident to the Public Safety Answering Point (PSAP), using controlled and permission-based procedures.
The service is now available to the public safety market and some governments are starting to incorporate it into their 9-1-1 programs… READ MORE
Dealing with irritated, angry people is periodically part of the emergency dispatcher’s job description. This can be particularly troublesome when dealing with life-or-death situations and the person on the other end of the phone is belligerent and angry. Since it’s an issue that won’t go away, it becomes a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem…
The Department of Homeland Security’s (DHS) Small Business Innovation Research (SBIR) Program has awarded $1.96 million to a pair of businesses to aid emergency communication network risk management assessments.
Orem, Utah-based Achilles Heel Technologies and SecureLogix, of San Antonio, Texas, were selected to participate in Phase II of the program based on demonstration of feasibility in Phase I for Network Modeling for Risk Assessment technology solutions… READ MORE
Motorola Solutions (NYSE: MSI) today announced that it has made a new service available to the public safety market — CommandCentral Citizen Input — which is designed to help 9-1-1 call takers to better engage with citizens in their time of need. Citizen Input is a cloud-based service that allows citizens calling or texting 9-1-1 to send video, photographs and recordings of an incident to the Public Safety Answering Point (PSAP), using controlled and permission-based procedures…
By David Buchanan, Executive Director of Public Safety Advocacy, FirstNet Authority
Last year saw the release of the First Responder Network Authority (FirstNet Authority) Roadmap, the launch of network investment planning, and significant buildout of the network. It also saw a renewed commitment from our FirstNet Authority team of expert public safety advisors to engage with public safety and improve, expand, and bring innovation to FirstNet.
Through targeted engagements, our team has been working to better understand public safety’s technical and operational broadband needs and how FirstNet is impacting public safety operations today. Since January, our team has taken part in more than 900 in-person and virtual engagements, meeting with nearly 21,000 public safety stakeholders from across the country. Whether engaging in person or virtually, we have received recommendations and ideas to positively influence the FirstNet network’s path forward. READ MORE
