Luke Wilson hosts ABC’s new documentary-ish reality show Emergency Call from what I can only imagine is an escape room. There’s no other explanation for the hodgepodge of props that surround him, like the series of six clocks on the wall—the kind that show the current time in different cities, except at least two of them are set to the exact same time… READ MORE
NGA 911, LLC, a leading-edge Next Generation 9-1-1 solutions provider, today announced that Dave Hopkins joined the company as an Account Executive.
Mr. Hopkins is the former 9-1-1 Director of Steuben County, New York, where he served 16 years in the Public Safety Answering Point (PSAP), 13 years at Rochester Telephone, 19 years and counting as an active firefighter, and 25 years in EMS… READ MORE
Motorola Solutions recently announced a new service aimed at helping first responders better engage with citizens in their time of need.
CommandCentral Citizen Input allows citizens calling or texting 9-1-1 to send video, photographs and recordings of an incident to the Public Safety Answering Point (PSAP), using controlled and permission-based procedures.
The service is now available to the public safety market and some governments are starting to incorporate it into their 9-1-1 programs… READ MORE
Dealing with irritated, angry people is periodically part of the emergency dispatcher’s job description. This can be particularly troublesome when dealing with life-or-death situations and the person on the other end of the phone is belligerent and angry. Since it’s an issue that won’t go away, it becomes a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem…
The Department of Homeland Security’s (DHS) Small Business Innovation Research (SBIR) Program has awarded $1.96 million to a pair of businesses to aid emergency communication network risk management assessments.
Orem, Utah-based Achilles Heel Technologies and SecureLogix, of San Antonio, Texas, were selected to participate in Phase II of the program based on demonstration of feasibility in Phase I for Network Modeling for Risk Assessment technology solutions… READ MORE
Motorola Solutions (NYSE: MSI) today announced that it has made a new service available to the public safety market — CommandCentral Citizen Input — which is designed to help 9-1-1 call takers to better engage with citizens in their time of need. Citizen Input is a cloud-based service that allows citizens calling or texting 9-1-1 to send video, photographs and recordings of an incident to the Public Safety Answering Point (PSAP), using controlled and permission-based procedures…
