The concept of “professionalism” was Grogan’s segue into changing the classification system for emergency dispatchers. He started “hearing rumblings” about circumventing a protracted timeline for again attempting to upgrade their status from administrative assistants.
“Emergency dispatchers are highly trained individuals handling critical situations,” Grogan said. “We literally breathe life into people by what we do.”
Last week, the FCC issued Notice of Proposed Rulemaking (NPRM) PS Docket No. 13-42 to implement Section 6103 of the Middle Class Tax Relief and Job Creation Act of 2012 that established FirstNet. Section 6103 is the requirement for the return for auction of the T-Band spectrum, which has been used by eleven major-metro-area public-safety agencies since 1970. I believe the FCC was reluctant to release this NPRM even though Congress has been under constant pressure for the last three years to proceed with the repeal. However, since Congress has failed to pass the simplest of bills to repeal the giveback, the FCC is left with no other choice…
Kathy Muhlhan
Emotional labor in emergency dispatch is the work you do to express or suppress your own emotions to produce the required emotions and responses in your caller. When I am feeling exhausted at 4 a.m. I put aside my personal feelings to meet the needs of my caller. A panicked caller requires me to adjust my conversational style and speak to them firmly. An urgent tone is required to get help organized quickly. The work of calltaking is emotional. Understanding this is crucial to learning how to care for ourselves as calltakers, and for leaders and organizations to support their staff…
Emerging advancements in dispatch technology have provided public safety agencies with new and exciting capabilities. As 9-1-1 command centers acquire these next-generation products, the next logical step is to maximize efficiencies by integrating them with external data sources.
If only it were that simple.
Integration with external data sources requires opening up your organization’s computer infrastructure to these outside entities—and to outside threats. Attacks on public safety agencies can be devastatingly effective, from data theft to complete system incapacitation…
This week on A Place For My Head, Brandon Thompson and Jerry Petuck discuss a serious issue within the law enforcement community and that’s PTSD. Former police officer/911 dispatcher Jamie Gonzalez, a long time friend of Jerry’s, is featured in the upcoming documentary PTSD 911, where she shares her experience as both a dispatcher and a cop that ultimately led to her resignation…
As America fights a global pandemic and braces for what could be an alarmingly active hurricane season, public safety agencies looking to modernize response efforts have a new option to participate in personal, two-way conversations directly with each other and with those they serve—via text message.
RumbleUp, a peer-to-peer texting app that’s made notable waves for political and advocacy campaigns in recent years, was accepted into the FirstNet App Catalog, a dedicated library of secure applications that can be used by more than 12,000 public safety agencies. The addition could enable first responders to directly text people on the ground in support of COVID-19 testing and contact tracing efforts, as a lifeline during hurricanes, and other natural disasters or unexpected events and much more. READ MORE
