What public safety users are saying about mobile device use

As public safety users rely more and more often on mobile technology, what are the common issues they encounter with smartphones and tablets that are almost always designed for consumer use?

At the recent virtual incarnation of the National Institute of Standards and Technology’s Public Safety Communications Research (PSCR) annual stakeholder meeting, researchers Yee-Yin Choong and Shanee Dawkins presented some of the data from a survey of more than 7,000 first responders and in-depth interviews with more than 200, which they have been mining for insights on how public safety personnel use mobile devices and applications and some of the problems that they encounter… 

Public Safety Advocate: Meet the Public Safety Spectrum Alliance (PSSA)

Those who have followed public-safety communications over the past dozen or so years probably know about the Public Safety Spectrum Trust (PSST) and the Public Safety Alliance (PSA). While created for different reasons, these two organizations worked closely together during the four-year run-up to the passage of the bill that created FirstNet in 2012.

The PSST was formed as a public-safety not-for-profit so it could qualify to be designated by the Federal Communications Commission (FCC) as the license holder for the first nationwide public-safety broadband spectrum, which at the time was 5 MHz X 5 MHz (10 MHz total) that had been converted from what was then called “wide-band spectrum.” The FCC issued the license to the PSST in 2007, six years before FirstNet. Two years later in 2009, the PSST and the PSA endorsed the broadband technology known as Long-Term Evolution (LTE) or 4G to be used for the Nationwide Public-Safety Broadband Network (NPSBN)…

Alachua County Fire and Rescue uses FirstNet in everyday operations

By First Responder Network Authority

Alachua County Fire and Rescue is an all hazards agency in Gainesville, Florida. They benefit from FirstNet capabilities in their everyday EMS operations. FirstNet connects their mobile data computers to gather information while in route to calls. They use FirstNet-enabled smartphones to get priority service in an emergency. The EMS team also uses FirstNet to send health data directly from the ambulance to the hospital.  READ MORE

Want to fix policing? Start with a better 911 system.

911 call takers are gatekeepers for the entire criminal justice system. We need to start treating them that way.”

Tamir Rice, a 12-year-old Black child, was playing with a toy pellet gun in a Cleveland park when a police car arrived on the scene. Within moments of exiting his squad car, officer Timothy Loehmann shot and killed Rice. The surveillance video of the November 2014 shooting garnered worldwide attention, and Rice remains a symbol for the Black Lives Matter movement.

Like the majority of police killings of unarmed civilians, this incident began with a 911 callREAD MORE 

Public Safety Advocate: Congressional and FCC Missteps Keep Future Uncertain

In last week’s Advocate, I said one good thing had resulted from the pandemic because changing circumstances influenced more public-safety agencies to join the FirstNet network. I was concerned about both wired and wireless networks encountering difficulties keeping up with the increased load of work-from-home and school-from-home programs that started in March. Since FirstNet (Built with AT&T) is the only network with dedicated spectrum for public-safety broadband, I concluded that FirstNet would have a decided advantage if there were network slowdowns or other disruptions on other networks…

The ‘Uberization’ of 911

Apps like Uber or Lyft can find you easily for a ride to the airport. So why is getting help to get to a hospital in an emergency so much more complicated?

The authors of a new editorial in JAMA Cardiology say technologies used by ride sharing and even pizza delivery operations are more advanced in some communities than those used in the life-and-death circumstances managed by local 911 centers. But, they point out, things are changing… READ MORE