911 staffers work to ensure callers get the right help (OK)

Dispatchers and call-takers for 911 are on the front lines for people facing dire emergencies, and they are trained to not only remain calm, but to keep the caller calm as well.
Cherokee County’s 911 system operations center houses three agencies: Northeastern Health System EMS, Cherokee Nation EMS, and the Cherokee County Sheriff’s Office. The center also handles all fire and EMS calls in both city and county, to dispatch the appropriate responders.
During the duration of any emergency call, dispatchers ask the caller a series of questions to allow first responders and law enforcement to decide how to approach the situation…
County officials moving forward with communications upgrades (MA)

DOVER-FOXCROFT — The Piscataquis County Commissioners are awaiting more details on plans to upgrade the county’s public safety radio system.
The commissioners hope to hear a presentation from Communications Design Consulting Group of Barrington, New Hampshire, after having recently received a lengthy report on a feasibility study, but in the meantime authorized the sheriff’s department to explore all funding sources that could help cover the near $5 million cost…
Supply chain risk matters when it comes to cybersecurity for next-gen 911
The 911 system is important to all Americans, and a bill before the Senate on next generation 911 infrastructure, or NG911, will provide states and territories the resources to close many 911 capability gaps — but it is missing critical provisions regarding the cyber supply chain.
Importantly, the bill includes funds and policies to address cybersecurity as part of modernizing public safety communications. 911 is vulnerable to cyber attacks, and municipalities and organizations have been compromised by low-end ransomware, denial of service attacks and other vectors. Senate Bill 2754 provides $10 billion to help facilitate the transition from legacy public safety networks to the NG911 standard by distributing grants to local agencies responsible for 911…
Midland faces dispatcher shortage (TX)
Midland, TEXAS (ABC BIG 2/FOX 24) – As the City of Midland grows, there’s a need to add 911 dispatchers.
” We get major accidents because of all the traffic, crime has picked up a little bit, so we just need staffing to be able to accommodate the city and their needs,” says Public Safety Communications Technical Coordinator Lydia Marquez.
Right now, they’re understaffed and actively hiring for ten people to join their team. It can be a tough job, since these dispatchers cover a lot of ground…

