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OUC staff requires more supervision, improved call handling, and efficient location identification; recent improvements should continue with enhanced support 

October 19, 2021 (WASHINGTON) The D.C. Office of United Communications 911 Operations Division (OUC)  has seen inconsistent handling of calls, difficulties with determining the location of emergencies, and does  not meet national standards in getting timely help to callers, according to a new report issued by the Office  of the D.C. Auditor (ODCA). 

The report by public safety communications consulting firm Federal Engineering, Inc. (FE) on contract with  ODCA assesses the effectiveness of OUC against national standards including a review of 2019 and 2020 call  metrics, a sample of 911 call recordings, an evaluation of OUC culture and training, and a review of OUC’s  technological capabilities and internal investigations…