New service helps 911 dispatchers (Canada)

The Manitoba provincial 911 dispatch centre in Brandon has a new tool to help track down people lost or injured in rural areas.

People can be located relatively quickly in urban areas with a street address, but the process is much harder for emergency dispatchers when someone calls from a rural area, said the City of Brandon’s director of emergency communications, Robert Stewart. People may have no idea where they are or can’t see any identifiable landmarks…

Calls for police reform shine spotlight on Oregon model for crisis intervention (Canada)

An emergency dispatcher picks up a call from a mother who says her adult son is angry and breaking things at home, but he may not react well to police officers.

In most cities, armed officers would be first at the scene, but in Eugene, Ore., there’s another option called CAHOOTS, a community-based crisis intervention service that pairs medics with mental health specialists…

Public Safety Advocate: P25 and MCPTT Feature Comparison

Over the years, the National Public Safety Telecommunications Council (NPSTC) has developed and published a large number of documents to provide Land Mobile Radio (LMR) and broadband network operators, public-safety users, and vendors with information that will assist them in providing features and functions needed by the public-safety community. For the most part, NPSTC committees are structured to enable anyone interested in a specific topic to participate in a committee’s activities and development of final work products…

Therapy-Animals Webinar Announced for August 26

Therapy Animals: Helping 9-1-1 One Paw at a Time
Wednesday, August 26 | | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Not a member? Join today to receive access!
Click here to register!

This webinar provides a replicable case study that shows how you can implement an employee-decompression plan, which includes therapy-dog visits as a part of a healthy PSAP environment. Attend to learn about:

  • The positive impact the program had;
  • Issues encountered and lessons learned during the program’s roll out; and
  • The benefits of having a center pet and how that is managed in some center across the country…

Operations Manager (OH)

The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington, City of Worthington, Washington Township, and Norwich Township. Located inside the City of Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. NRECC began dispatching for the City of Worthington police and fire mid-year in 2020…