by AllThingsECC.com | Jul 16, 2020 | Articles, Opinions
Kathy Muhlhan
Emotional labor in emergency dispatch is the work you do to express or suppress your own emotions to produce the required emotions and responses in your caller. When I am feeling exhausted at 4 a.m. I put aside my personal feelings to meet the needs of my caller. A panicked caller requires me to adjust my conversational style and speak to them firmly. An urgent tone is required to get help organized quickly. The work of calltaking is emotional. Understanding this is crucial to learning how to care for ourselves as calltakers, and for leaders and organizations to support their staff…
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by AllThingsECC.com | Jul 16, 2020 | Comm Center News
Long Beach is launching a new pilot program on Monday, Feb. 11, that will designate a homeless services dispatcher to the city’s 911 call center. Any non-emergency call that comes through the center relating to someone who is homeless will be redirected to the homeless services dispatcher, who can provide information, guidance and referrals based on the situation…
by AllThingsECC.com | Jul 16, 2020 | Jobs
The City of Pomona seeks motivated applicants who are interested in serving the public by becoming a Police Dispatcher for the Pomona Police Department. The Police Dispatcher I is an entry level position with a 12 month training period where the hire will work various work shifts and receive extensive training in the methods and procedures for police radio dispatching…
by AllThingsECC.com | Jul 15, 2020 | Comm Center News
A Florida man is facing a felony charge and several misdemeanors for a car accident in April that killed a Camden County 911 dispatcher on Interstate 95. Rachel Hodge, 26, died instantly when her car plowed into the back of a tractor trailer at 97 mph on her way home from work that…
by AllThingsECC.com | Jul 15, 2020 | Comm Center News
WORCESTER – A single piece of legislation, if passed, could save as many as 500 lives a year in Massachusetts, according to a UMass Memorial Medical Center doctor.
Joseph Sabato, a emergency medicine doctor, said that when a heart attack happens, it’s critical to start cardiopulmonary resuscitation within 90 seconds. As time marches on, so do the victim’s chances for survival, he said…
