The primary goal of this lab is to provide operators, manufacturers, and vendors with a physical and virtual test facility that offers standards, guidelines, and metrics. READ FULL ARTICLE

SALT LAKE CITY, Utah — As call volumes continue to rise, adequate staffing is one of the biggest issues facing nearly half of all U.S. emergency dispatch centers in the U.S., according to a new study.

New director's report confirms STATter911 stories on staffing, blown addresses & questions about previously reported stats READ FULL ARTICLE

  A Greene County police dispatcher was justifiably fired last year for the “brazen conversion of county taxpayer resources to personal gain,” an Iowa judge has ruled. Newly released state records indicate Matthew J. Roberts was fired last September from the...

On February 21, 2023, MACo Legislative Director Kevin Kinnally testified in support of HB 745 Criminal Law – False Statements – Emergency or Commission of Crime (Antiswatting Act of 2023) before the House Judiciary Committee. This bill would strengthen state laws to...

Whitfield County first responders and residents gathered Saturday morning to honor a 911 dispatcher that was tragically killed in a crash on I-75 last month.  Haley served her community as a 911 dispatcher, and leaves behind a young son.  READ FULL ARTICLE

FAIRFIELD, CT — The police and fire chiefs of Fairfield and Westport said on Saturday that the new Fairfield County Regional Dispatch Center, which is set to begin handling more 911 emergency calls on Wednesday, is ready to handle the load.

As the new Congress begins its work in earnest, we look forward to continued progress in funding the transition to IP-based next-generation 911 (NG911) technology. Our nation’s 911 systems are critical to ensuring the safety and security of our communities, and...

ST. LOUIS COUNTY – A four-month project to renovate and modernize the St. Louis County 9-1-1 Emergency Communications Center is now complete. Staff began fully operating out of the remodeled space at the Public Safety Building in Duluth earlier this month. The project...

OUC Acting Director Heather McGaffin launches free Junior Academy for high school students WASHINGTON D.C., DC — The new Acting Director of DC's 911 call center is making it clear: she wants young people to follow their passions, not a life of crime. Acting Director...

Kennebec County officials are now considering what steps they can take to fill the gap in emergency communications after Somerset County commissioners voted to not renew contracts with 16 communities across northern and western Kennebec County. READ FULL ARTICLE

A sign is now in place calling attention to passing motorists of the place where a city 911 telecommunicator and her toddler son lost their lives more than two months ago in a two-vehicle wreck. READ FULL ARTICLE

FORT WAYNE, Ind. (WPTA) - When you call 911 you usually would just be talking to a dispatcher, but with the Fort Wayne Police Department’s new program, a drone pilot will be listening too. It’s called the Drone First Responder Program (DRF) and it was unveiled Tuesday...

For the second time, Maryland State Senator Cheryl Kagan was chosen as the Next Generation 9-1-1 Institute’s Government Leader of the Year for her groundbreaking work to improve emergency services.

  Thirty-six states enacted 88 bills regarding 911 in 2022, excluding appropriation bills, to support and improve the operation of public emergency communications services. New laws mainly concern reclassifying 911 telecommunicators, NG911 and training...

HONOLULU, Hawaii (KITV4)-- Early lay rescuer CPR can double the chances of survival. That's why it's crucial for you to know how to give CPR. Many 9-1-1 operators are trained in Telecommunicator CPR.  READ FULL ARTICLE

A video posted online of a call to the Jersey City 911 call center going unanswered after a hit-and-run crash last weekend has the city administration fuming and may speed up the city’s consideration of privatizing the call center. READ FULL ARTICLE

The Commission on Accreditation for Law Enforcement Agencies wants to hear residents' comments, "commendations or concerns" regarding the Volusia County Sheriff’s Office. The sheriff’s office receives its law enforcement accreditation from CALEA, according to a...

MOBILE, Ala. (WKRG) – The difference between life and death can be in the hands of a 911 dispatcher. February 16 marks the milestone in US history of 55 years since the first emergency call in the country was made in Haleyville, Alabama. “Dispatchers are the first...

WYLIE, Texas — January 2023 marked the one-year anniversary of the new Wylie 911 Communications Center, which was destroyed by the 2016 hail storm READ FULL ARTICLE