ST. GEORGE — The Order of Hermes is a recognition granted to those dispatchers who are the fastest at what they do, and in doing so, help save the lives of others when seconds matter most.

WEST CHESTER, Ohio — A woman in West Chester is asking for answers after 911 dispatchers hung up on her twice during a medical emergency.

A growing number of 911 centers across the country are utilizing livestream video to enhance public safety. First responders say they expect it to be revolutionary in the coming years.  911 Communications Manager Brad Riggin at the Boulder Police Department in...

BRAINERD — Crow Wing County is requesting assistance to ensure the E-911 system continues to work effectively by allowing emergency responders to quickly locate those in need of emergency assistance. Residents with a blue 911 sign on their property should keep the...

SHIAWASSEE COUNTY, Mich. (WJRT) - Shiawassee County Central Dispatch has been receiving an alarming number of 911 hang-up calls.

Equature, a leading provider of innovative emergency communication software, has announced the launch of their new virtual assistant, EVA (Equature Virtual Assistant). EVA is a custom chatbot designed specifically to help 911 dispatchers and telecommunicators with...

CLARK COUNTY, Wash. (KPTV) - A new 911 program will start in Clark County next month, specifically for people with non-emergency health concerns. The goal is to connect people with the right kind of medical care quicker.

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Newtown Emergency Communications Director Maureen Will, who serves as the boss of Newtown’s emergency dispatch team, issued a message to the community on the occasion of National Public Safety Telecommunicators Week.

TUCSON, Ariz. (KGUN) — After a concerning staffing shortage two years ago, the Tucson Public Safety Communications Department's largest center now has more people answering the call.

The St. Louis County Police Department has tapped artificial intelligence technology to reduce 911 wait times for county residents. “We are trying to provide prompt, efficient and accurate service to first responders in the community,” said Brian Battles, the...

Jim Fogarty wants to solve a mystery. Fogarty works as the director of public safety and emergency services in Pinellas. He oversees the county’s busy 911 emergency communications system — which receives more than 900,000 calls annually. But Fogarty said an estimated...

The work of a 911 dispatcher is stressful. Sometimes, even more stressful than a cop or firefighter.  Last week was National Telecommunicators Week and the city  showed off it’s new 911 call center.

It’s National Public Safety Telecommunicators Week and to celebrate, the dispatchers manning the phones 24 hours a day at the Peoria Emergency Communications Center opened its doors to spotlight the technology and people making fast, efficient emergency response...

By Jessica Rosenworcel | Chairwoman I’ve visited dozens of 911 call centers across the country over the years, and each time I am impressed with the dedication, skill, and professionalism of public safety telecommunicators, many of whom manage their community’s 911...

Dispatchers answering 911 calls at University of Colorado campuses will now be designated as first responders instead of office and administrative support.

WALTON COUNTY, Fla.— A stranded boater received immediate assistance from a dispatcher with the Walton County Sheriff’s Office (WCSO) using the agency’s new video technology, said the WCSO.

As CISA continues to celebrate National Public Safety Telecommunicators Week (NPSTW) and Emergency Communications Month, this is an opportunity to recognize public safety telecommunicators and their dedication, hard work, and commitment to excellence. CISA salutes...

Anoka County 911 dispatchers answer calls in the basement of the Government Center in downtown Anoka. With its low ceilings, the windowless room is noisy. Though more space is needed, there's none to be had. But that's all about to change.