Michaela Foody specializes in emergencies. As a Saint Michael's College (SMC) alum, she served on the SMC Fire and Rescue squad before joining the University of Vermont Medical Center as an Emergency Communications Specialist. Now, amid a global pandemic, she began a...

Alexandria, VA – In its nightly email, the city continues to urge residents to stay at home, unless going out is essential. And when out, they stress the importance of maintaining six feet of distance around others. As the first line of first responders, 911...

A Hopkinsville woman is among 25 people awarded a scholarship from the Gerald F. Healy Kentucky Law Enforcement Memorial Foundation Scholarship endowment. The college scholarships totaled $51,500 with four surviving family members of Kentucky officers receiving...

A 911 dispatcher is being credited for helping save the life of a suicidal man.  Last month, the caller said he was determined to die while driving around the Twin Cities. Minnesota State Patrol dispatcher Marty O'Hehir spoke to the caller for twenty-two...

An entire wall at the Emporia Police Department has been dedicated to those law enforcement officers who have given their lives to serving the public. In honor of National Police Week, the Lyon County Emergency Communications Center events committee went above and...

WASHINGTON (ABC7) — The Office Of Unified Communications, D.C.'s public safety communications center, made the unfortunate announcement about the sudden passing of D.C.'s Operations Chief who had served the city for 13 years Monday. Erick Hines suddenly passed...

STRATFORD, CT — When times are tough, heroes emerge. We all know someone who's making a difference right now as we live through unprecedented times. Here at Patch, we've launched an initiative to help recognize these everyday heroes. This submission comes from...

LISBON — A radio system is being purchased that would allow county 911 dispatchers to communicate should they lose power. Were that to happen, 911 calls would automatically be answered and dispatched by the Carroll County Sheriff’s Office, which serves as Columbiana...

Piatt and DeWitt County dispatch centers use each other as backups, but it is becoming clear that a third option may also be needed. That was what Piatt County 9-1-1 Director Tim Furman told the Emergency Telephone System Board on May 4. He said the idea arose out of...

DIGHTON - Chief Robert MacDonald and the Dighton Police Department recognized the town’s public safety dispatchers during National Public Safety Telecommunicators Week last month. During the week of April 12-18, public safety agencies take time to reflect on the...

On Thursday in a special meeting, Ponce Inlet Town Council members unanimously hired Atlanta Deputy Police Chief Jeff Glazier, who has worked for the metropolitan Georgia police department for 27 years. The town of Ponce Inlet is getting a new top cop. Ponce Inlet...

APCO International Announces the 2020 PSAP Award Winner and Nominees. Congratulations to the 2020 winners! Telecommunicator of the YearLine Supervisor of the YearRadio Frequency (RF)Technologist of the YearCommunications Center Director of the Year  READ MORE

ROCKINGHAM — The cities of Rockingham and Hamlet are considering filing a lawsuit against Richmond County for breach of contract based on the justification County Manager Bryan Land has given for the county’s change to an ad valorem sales tax distribution method....

Database corruption fixed on Wednesday, service never interrupted Barry County E9-1-1 has addressed community reports that its 9-1-1 service is or was down in Barry County, which is untrue. “Barry County E9-1-1 is up and working and there has been no disruption in...

The Scotts Bluff County Communications Center has been advised that Verizon Wireless has identified the issue that affected services for 911 calls in this area. Those issues that affected Scotts Bluff County area have been resolved by Verizon Wireless, Scotts Bluff...

NENA Releases 2nd Report Detailing COVID-19’s Impact on 9-1-1
Friday, May 8, 2020   (0 Comments)Posted by: Chris NussmanNENA is proud to publish How 9-1-1 Is Changing in a COVID-19 World, the second paper in NENA’s 9-1-1 & COVID-19 report series. These reports are designed to inform public-safety stakeholders, policymakers, and the public about how the COVID-19 pandemic is affecting 9-1-1 operations, technology, and personnel.
This report, based on 500 survey responses from 9-1-1 professionals across 44 states and territories, builds upon insights from our initial report published on April 3, 2020. For example, the first survey asked respondents whether overall call and dispatch volumes had changed, while this survey asked specifically which types of calls and dispatches had changed. The survey responses reflected in this report were collected from April 20 to 24, almost a month after our initial survey and well into nationwide efforts to stem the pandemic.
Survey access was provided to PSAP contacts using the NENA Enhanced PSAP Registry and Census (EPRC), a free service for public safety personnel that provides contact information for PSAPs during emergencies. See Appendix B for more information on the EPRC.

READING, Pa. - The Reading Police Department's communications center will move back to City Hall on Friday. The center will open at 3 p.m., according to RPD officials, who said that anyone who needs to file a police report or discuss other business can do so by...

The Kewaunee County 9-1-1 emergency dispatch service will get a long-overdue upgrade with the help of a federal grant. The County Board last week approved an $83,555.20 transfer to provide a 40% match for a $125,332.80 grant from the federally funded Wisconsin NextGen...