Public safety answering points (PSAPS) have for years faced shortages of workers and that’s why it is crucial during the coronavirus outbreak to keep call takers healthy and at work, and also deal with the mental strains of the pandemic.

That is one of the takeaways of surveys done by the National Emergency Number Association (NENA) that wanted to take the temperatures of PSAPs across the country to learn how they have handled the pandemic, what measures they have…READ MORE

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