Nashville 911 operators need more intensive training and better quality assurance checks, according to recommendations from the mother of a Waffle House shooting victim. 

The city settled a lawsuit from the family of victim Akilah DaSilva last month, a day before the two-year anniversary of the deadly attack. Under the terms of the agreement, the family received $35,000 and the city agreed to consider policy proposals in good faith to make the 911 response system more effective… READ MORE