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Text-to-911 comes to Pinal County (AZ)

As of today, text-to-9-1-1 is available to all residents of Pinal County. This allows people in need of emergency services to reach first responders via text when voice calling is not an option, according to the Pinal County Sheriff’s Office. The primary use of...

Put Aside Caller’s Anger

Eric Harne
Dealing with irritated, angry people is periodically part of the emergency dispatcher’s job description. This can be particularly troublesome when dealing with life-or-death situations and the person on the other end of the phone is belligerent and angry. Since it’s an issue that won’t go away, it becomes a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem.

Building meaningful public safety partnerships—one engagement at a time

By David Buchanan, Executive Director of Public Safety Advocacy, FirstNet Authority
Last year saw the release of the First Responder Network Authority (FirstNet Authority) Roadmap, the launch of network investment planning, and significant buildout of the network. It also saw a renewed commitment from our FirstNet Authority team of expert public safety advisors to engage with public safety and improve, expand, and bring innovation to FirstNet.
Through targeted engagements, our team has been working to better understand public safety’s technical and operational broadband needs and how FirstNet is impacting public safety operations today. Since January, our team has taken part in more than 900 in-person and virtual engagements, meeting with nearly 21,000 public safety stakeholders from across the country. Whether engaging in person or virtually, we have received recommendations and ideas to positively influence the FirstNet network’s path forward. READ MORE

9-1-1 Texting is now an option in Allegany County (MD)

Research shows that nearly 6 billion text messages are sent every day in the United States, more than 2.2. trillion per year. SMS or text messaging has become a way of primary communication for many people to communicate. With this change, emergency communications...

Falls Protocol Lift Assist Calls: Predictors of Repeat 911 Calls

 Download Original Paper

ABSTRACT

Introduction: Emergency Medical Services (EMS) regularly respond to lift assist calls. Previous studies have shown lift assist calls present a significant risk of morbidity and mortality. This group of callers is also likely to make repeated calls to 911 for EMS assistance. The ability to foresee which of these patients may need to call 911 again within 24 hours could help decrease the risk posed to patients in these situations.
Objectives: To 1) describe calls originating as lift assist calls with repeat calls within 24 hours, 2) explore the relationships for predictive ability of repeat 911 calls for the following: EMS scene time, patient initial and final vital signs, patient age, and gender.
Methods: This was a retrospective descriptive study using de-identified data from three emergency dispatch and emergency medical services (EMS) agencies, collected from January 1, 2017 through July 31, 2018. R statistical software (R, version 3.5.2) was used for data analysis. Descriptive statistics describe lift assist and repeat calls. Fisher’s exact and Wilcox rank sum test explored the relationship of possible predictor variables of repeat vs. non-repeat calls.
Results: Of all calls for “fall” (n = 15,666), a total of 6,701 were identified as lift assists. A total of 256 (3.82%) of the lift assist calls were identified as repeats. Gender was similarly represented in repeat calls (63.8% female) and non-repeat calls (61.0% female). Overall patient-caller’s median age was 77 (Q1, Q3: 64, 85). Repeat callers were slightly older than non-repeat callers (77 years and 73 years, respectively; p

Council OKs 911 center (AR)

The Benton City Council passed an ordinance approving an interlocal agreement with Saline County to form the Saline County Emergency Communications Center during its meeting Monday night. Also known as the 911 Center, the Saline County Quorum Court unanimously passed...

Lexington’s Stack named state’s top E-911 director (KY)

LEXINGTON, Ky. (WTVQ) – Robert Stack, director of Lexington’s Division of Enhanced 9-1-1, recently was named 9-1-1 Director of the Year by the Kentucky Emergency Number Association and the Kentucky Chapter of the Association of Public Safety Communications Officials....

ND & MN 911 SNAFU (MN)

The Minnesota Department of Public Safety Emergency Communication Networks division continues to investigate a multi-state 911 outage on Sept. 28. According to CenturyLink’s preliminary review, 135 calls to 24 Minnesota public safety answering points failed to be...

SURVEY

PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization

New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet

A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.

PETITIONS

Congress should reauthorize the FirstNet Authority now.

Support the reauthorization of the FirstNet Authority to preserve public safety’s network

PSBTA UPDATES

Podcast

FirstNet and the 4.9 GHz Spectrum

This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.


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GRANTS

Webinar

Accessing Federal Resources When an Emergency or Major Disaster Strikes

In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.


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