I recall sitting in a 911 center recruitment session and recruiters talking to me about the lifesaving work of a 911 dispatcher. They explained the job duties, job responsibilities, job demands, and even the job stress. “Wow,” I thought. “I can do this. I can help people.”
Crime statistics involving firearms, domestic violence, sexual assaults, active shooter events, and workplace violence fill our news headlines. Particularly troubling is the instance of officer-involved shootings, especially those resulting in the death of a civilian.
The International Academies of Emergency Dispatch® (IAED™) has determined that quality is “conformance to requirements,” according to the Performance Standards 10th Edition, but who determines what is required?
One of my passions for the past 15 years has been helping to raise the awareness of my peers with regard to critical incident stress (CIS): the causes, symptoms, and healthy mitigation techniques.
Kevin Pagenkop, ENP
For those with a medical background, one of the first acronyms learned is “PPE.” Whether gloves, a gown, or eye protection, Personal Protective Equipment is vital for responders and clinicians to reduce their exposure to pathogens and potential hazards.
By Claude Cummings – Guest contributor
As one of the most devastating storms to ever hit Texas, Hurricane Harvey taught us many lessons. One of the clearest is that we need to equip Houston’s first responders and public servants with the strongest communications platform available — and now we can.
When you started, everything was overwhelming. There was fear or excitement in touching the equipment, the constant dread you might break something, and the encouragement to go ahead from your trainer. Training seemed to take so long, and there was something both terrifying and liberating about operating on your own.
Andre V. Jones
“KSU SR42, 18J, Lot D, looking for a white Honda Civic, 1805 hours KNHD245” was the start of my career in public safety telecommunications (at Kennesaw State University [KSU], Department of Public Safety & University Police, Kennesaw, Georgia, USA). It was not, however, the career I initially chose. I started off wanting to be a doctor. More specifically, an OB/GYN. My logic was that people would always have babies (job security).
I am going to tell my story about that day, the Oct. 1 Shooting, even though in my eyes, that’s not the official name. I can’t bring myself to call it that. I am going to be raw, honest, and open because I think that is what people should hear. It may not be what you want to hear, but it’s what I need for you to know.
My manager told me once that by listening to radio traffic he knew who the supervisor on duty was in the dispatch center. He said there was something about their aura that had the ability to control the temperament in the room. When I actually considered it, he was correct; the attitude of employees is a direct reflection of their leadership.
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