JACKSONVILLE, Fla. — Imagine an emergency call to help, but no one picks up on the other end. That was one family’s reality Thursday morning after a medical concern turned into a struggle to get through to dispatch. Brittany Franswick said her brother’s pregnant...

Whether it’s an accident, a crime, or some other emergency, Santa Clarita Valley residents can always count on there being a voice on the other end of the phone when they call 911. KHTS went behind the scenes with the 911 SCV Sheriff’s Station Dispatch Center to meet...

Telecom companies associated with the roll-out of next-generation 9-1-1 (NG9-1-1) services are asking the commission not to use money dedicated to other telecommunications services as a funding source, according to reporting from Cartt.ca. The Canadian...

BarCo residents’ calls would be dispatched through Cassville center Discussions are in the preliminary stage for the City of Monett to transfer emergency communications for its Barry County residents over to Barry County’s 911 Center in Cassville. Monett City...

After the storms Marshalltown and Marshall County have endured over the last few years, it’s more important than ever that the tornado sirens are fully functional and able to reach as many residents as possible. Over the last several months, Marshall County Emergency...

BOYLSTON – In addition to the town budget, several spending articles could lead to discussion on May 2, with the Annual Town Meeting starting at 7 p.m. in the Tahanto Regional High School auditorium. Although it is listed last on the warrant, the town budget is the...

Portland Mayor Ted Wheeler will propose funding in the annual budget adjustment next week to beef up staffing for the city’s 311 line, in an effort to divert a portion of non-emergency calls away from 911 dispatchers at the Bureau of Emergency Communications, who...

There's a new program in Volusia County to properly handle 911 calls from people having a mental health crisis. Sheriff Mike Chitwood points to an increase in mental health reports and says too often, they end tragically.The sheriff says about half of the 60,000 calls...

SAN ANTONIO — Every week night while most of the city sleeps, Martin Olivares is on the streets. The photographer for Metro Video News shoots video of most major overnight crime and crash scenes in the San Antonio area. But Olivares said lately he has been spinning...

The new budget Gov. J.B. Pritzker signed sweeps $5 million out of the statewide 9-1-1 fund to start up a new number for mental health emergencies. The Illinois Association of Chiefs of Police (ILACP) say the sweep was done without the knowledge of law enforcement...

BLOOMINGTON – Indiana State Police Superintendent Douglas G. Carter recently announced the promotion of Region III Dispatcher Tracy L. Young to Dispatch Supervisor to serve at the Bloomington Regional Dispatch Center. She was chosen after a competitive promotion...

The harrowing incident illustrates the barriers to health care that already affect people in areas with below-average income levels and less private insurance, like southern Fulton County. Marco Phinnizee, 49, stands in front of the emergency entrance at Wellstar...

SCIOTO COUNTY, Ohio — Scioto County leaders have been asking the public to help their stretched-thin, understaffed EMS agency by only calling 911 in the event of a true emergency, but the message isn’t reaching everyone. On Monday night, the Scioto County Daily News...

The National Institute of Standards and Technology, through a prize challenge, seeks to provide first responders with unmanned aircraft systems tailored to enhance their indoor search and rescue operations. The First Responder UAS Indoor Challenge requires competitors...

The Jones County Sheriff’s Office 911 Communications Center was dedicated last week to the woman whose vision made it possible. The family of JCSO former Chief Deputy Barbara Burnette joined officers and staff members of the JCSO in dedicating the center April 21. The...

Jessica Kelly has been named Telecommunicator of the Year for the state of Iowa after going above and beyond her duties as a head dispatcher for the Manchester Police Department in helping a mother find her abducted daughter. Kelly’s search for the abductor and the...

A Coral Springs employee known for her positive attitude and dedication has received the prestigious Tom Gallagher Award for exceptional service. Emergency Telecommunicator Shaunte Reid was honored at the Broward County Commission meeting held on Tuesday, April 26,...