When consumers place a wireless 9-1-1 call, they expect the nearest 9-1-1 call center will answer so there's minimal delay in getting help. But the Federal Communications Commission — the FCC — has long worried about legacy approaches to wireless 911 call routing that...

‘We are never seen, but we are always there.” This is the basic description of a person who works as a dispatcher, answering the frantic calls of people in need, says Tommy Tucker, director of Chesterfield County’s Emergency Communications Services. The job of a...

MARSHALL COUNTY — Marshall County Sheriff Matthew Hassel presented Life Saving Awards to Dispatcher Morgan Hite and Dispatcher James Budd.  On March 25 of this year at approximately 9:09 a.m., Marshall County Central Dispatch received a call from a female at Gatewood...

BARABOO, Wis. — If you’re in an emergency situation in Sauk County, you now have a new way to get in contact with first responders. The message is sent like any other text. Simply type 911, with no spaces or dashes, into the “send to” field. Your first message should...

The Oneida County Department of Emergency Services has implemented a new program that will improve 9-1-1 response times, accuracy and efficiency. County Executive Anthony Picente says the program will eliminate miscommunications and unnecessary calls between alarm...

Montana's 911 Dispatcher of the Year is Amy Cianflone of Hamilton. She was one of an honored group of emergency medical services providers recognized at an awards ceremony at the Helena Capitol Rotunda this week. Montana Governor Greg Gianforte has proclaimed May...

Florida first responders can now access the most tech-advanced communications system available with a new partnership from L3Harris Technologies and FirstNet from AT&T — the result of a $451 million contract renewal approved by the state legislature last spring....

DC’s Office of Unified Communications (OUC) told us about its “commitment to transparency” (above) when they shared its “findings” about the mishandling of a March 14 emergency where David Griffin died. In those “findings” (below) — sent March 29 to a council member...

As B.C. prepares for another wildfire season, staffing levels at E-Comm 911 remain strained. Staffing has been a long-standing challenge for E-Comm, with the organization commissioning a report in 2021 that recommended hiring at least 125 full-time staffers to meet...

If you call 911 to report a stolen package in Baltimore, dispatchers will soon ask you to do it over the phone or online, instead of sending a police officer to respond in person. If you report someone having a behavioral health crisis, a social worker will be...

Iredell County Emergency Communications is proud to announce that Iredell County ECOM Training Coordinator Jody Sherrill was awarded the 2022 N.C. Chapter of the Association of Public Safety Communications Officials (NC-APCO) Communications Trainer of the Year at...

LACONIA – A new $10 million emergency 9-1-1 facility may be built in Laconia on state land after the Executive Council and the City of Laconia came to an agreement about various parcels around the former Laconia State School property, Wednesday. Commissioner of Safety...

Several of Clark County’s 911 dispatchers never imagined they’d be the ones answering the phones when someone calls about an emergency. One said she was working at a bank when she decided to apply at the Clark Regional Emergency Services Agency’s dispatch center....

A staffing shortage at the Minneapolis Emergency Communications Center (MECC) has reached an ’emergency’ level, according to city officials. Jodi Hodne, the assistant director for the city’s 911 call center, told 5 EYEWITNESS NEWS the MECC is facing a staffing...

Manchester voters say no to regional 911 dispatch in town election Voters elected new members to the School Committee and Select Board, and voted against moving 911 calls to a regional emergency dispatch center during the town’s election Tuesday. Voters also said no...

Lead Dispatcher Kim Hicken receives a call at the Orem Department of Public Safety Dispatch Center Thursday, March 26, 2009. Have you ever had an emergency, called 911 on your cell phone in Orem and got the Provo emergency dispatch center? That could all be resolved...