The computer dispatch function launched by Owensboro-Daviess County 911 early last year has helped fire and medical responders respond to scenes more quickly, dispatch center Director Paul Nave said this week. In February, the dispatch center implemented its text to...

Four days after the bombing on Christmas Day in downtown Nashville crippled cell service, internet and even key tools for law enforcement across a multi-state region, White County, Tennessee residents still struggled to get through to the...

Some FirstNet subscribers experienced service outages after the massive Dec. 25 explosion at AT&T’s Nashville network hub, but backup battery power at the facility and the use of deployable cell sites meant that many FirstNet users were able to communicate “within...

Over two years ago, when Atlanta Mayor Keisha Lance Bottoms announced a 30% pay raise for the city's police officers, it was heralded as a big win for department morale, recruitment and retention. Not included in that group of employees who got the...

BUTLER COUNTY, Ohio — The Butler County Sheriff's Office said it's investigating after its communications center systems were hacked. Sheriff Richard Jones said once they found the malware activity in the system, they started to investigate and restore operations and...

BELLE FOURCHE –– Although the Butte County Commission approved an updated three-year dispatch contract with Belle Fourche during its Dec. 15 meeting, the Belle Fourche City Council has yet to come to an agreement as the current contract expires Thursday. The city of...

This year, during a world-wide pandemic, Shawnee Communications Center processed thousands of calls for emergency assistance. Some of these calls for help were familiar, while others were new in nature and the way in which they were processed to maintain the safety of...

JACKSON, Miss. (WLBT) - Officials with the Jackson Police Department (JPD) say new software could increase wait times for individuals calling 911. JPD is integrating “New World Tyler Public Safety Solutions” software in its emergency dispatch department. The system...

BOWLING GREEN, Ky. (WBKO) -Following the explosion in Downtown Nashville on Christmas morning, some AT&T users in the South Central Kentucky area began experiencing service problems. This included 911 operators at the Bowling Green Police Department. Three...

The emergency dispatch service for the Graham police and fire departments on New Year's Eve is moving to Burlington.  Alamance County has two centers that dispatch responders when someone calls 911. Burlington has an emergency communications center at the...

This year, during a world-wide pandemic, Shawnee Communications Center processed thousands of calls for emergency assistance. Some of these calls for help were familiar, while others were new in nature and the way in which they were processed to maintain the safety of...

The City of Ferris has shifted their 911 dispatch service to Ellis County after three of their four dispatchers have been diagnosed with COVID-19. One of those to become ill, Mike Atwell, died earlier this month. “In a small community like this it impacts everybody...

The Flathead County commissioners passed a resolution recently establishing a special taxing district for the Flathead Emergency Communications Center, meeting the requirements of a ballot measure voters passed in November to increase funding for 911 services and...

Men and women inside the Greenville County Sheriff's Office communications center field more than 500,000 emergency calls per year. Helping people respond to crises and dispatching deputies to the scenes have been at the core of the responsibilities of about...

DELAWARE COUNTY, PA — Emergency responders in Delaware County will soon be better equipped to serve residents in need. Officials recently announced the county's 911 system was awarded a grant that will help improve emergency services. In total, $1.5 million was...

Bonham, Texas -- Bonham resident Tim La Vergne II was recently selected by his peers as the 2020 Telecommunications Officer of the Year in Lamar County. "I’m truly humbled that I was even considered for this award," Mr. La Vergne stated. "I really love what...

The Public Safety Spectrum Alliance (PSSA) today filed petitions asking the FCC to reconsider an order passed this fall that would let states lease 4.9 GHz airwaves—dedicated to public safety for more than 15 years—potentially setting the stage for spectrum to be in...

Pickaway becomes one of Ohio’s first 25 counties to offer Text-To 911 beginning December 28, 2020. Pickaway County is now offering Text-To-9-1-1 for residents to report emergencies for those who cannot safely call 9-1-1 in a dangerous situation, or for those who are...