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 Sarah Hills, Emergency Communications of Southern Oregon, Lead Dispatcher, CTO, RPL, APCO Awards Committee Chair

How did you get your start in emergency communications?  

I applied for the job while on maternity leave with my second child in February 2007. In August 2007, I received a call asking if I was still interested in a position in the local police department’s dispatch center. I did not remember applying for this job, but thought, what the heck.  I had no idea what a dispatcher did. In fact, my idea of a 911 center was a national center that took calls for the entire nation and then gave them to individual first responder departments for response. After my first sit along, I was hooked. Today I cannot see myself doing any other profession; I love helping others on the phone, training and mentoring in the center, and volunteering on the national level…

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