HEADLAND, Ala. (WTVY) - Henry County first responders are in the process of transitioning to a unified dispatch. The county’s E-911 director believes it’s a move in the right direction for the citizens. E-911 Director Chad Sowell says this is about providing the best...

CHICAGO (CBS) — Keith Thornton Jr. was the guiding voice during our city’s most recent line-of-duty tragedy – the murder of Chicago Police Officer Ella French. The Office of Emergency Management and Communications dispatcher was applauded for his decisive action over...

JOPLIN, Mo. — More and more emergency dispatch centers are seeing “help wanted” signs. The Jasper County 9-1-1 call center has seen openings staying at three to four positions. The Joplin city dispatch currently has five positions unfilled. They’re just part of an...

Emergency Medical Dispatch System Nepal Medics is working to open the first emergency medical dispatch center in the history of Nepal. Nepali citizens who have a medical emergency will be able call a toll-free three digit number that will connect them to our dispatch...

The surreal nature of Sept. 11, 2001, for those living and working in the Washington, D.C., metropolitan area at the time still lingers for many. Mike Grierson recalled working with Montgomery County Fire and Rescue in Rockville when he learned about the attacks in...

FAIRBANKS, Alaska (KTVF) - The Alaska State Troopers dispatch center in Fairbanks has been receiving an unusually high number of accidental 911 calls. According to Capt. Eric Spitzer with the Alaska State Troopers, the accidental calls use up needed resources for...

MEMPHIS, Tenn. — Michelle Collins knows about life and death. It’s her job. Collins is a 911 emergency response operator for the Memphis Police Department, and she handles scores of emergency calls every day. However, there was one call last May, answered by another...

IRVING, Texas, Sept. 7, 2021 /PRNewswire/ -- EF Johnson Technologies, a leading solution provider of mission-critical communications technology for emergency responders, announced today that it has signed a $26.8 million contract with Frederick County, Virginia, to...

LAWRENCE CO. – IU Health Lifeline notified the Lawrence County 911 board that they will discontinue their 911 dispatch operations at their Bedford location beginning on October 1, 2021. According to an IU Health spokesperson, “IU Health’s intent is to hold to the...

As part of the N.C. Department of Public Safety’s Division of Emergency Management, the 24-Hour Watch is housed in the State Emergency Operations Center in Raleigh. The Watch is an information and communication sharing hub for incident information and intelligence...

High-cables connected to a server. (Photo: Everything You Need, via Shutterstock) by CAROLYN McINTYRE posted 09.07.2021 With explosive wildfires once again raging across California, public safety must be paramount as legislators take final action on bills before...

NAMPA — The Nampa Police Department on Tuesday named Carmen Boeger community engagement coordinator, a new position within the department. Boeger, a longtime employee and current manager of Nampa's dispatch center, will be responsible for relaying information to the...

MADISON, Wis. – The Wisconsin Department of Military Affairs, Office of Emergency Communications has selected AT&T to implement AT&T ESInet™, including Next Generation 9-1-1 (NextGen 9-1-1) call routing and emergency call statistic reporting, to improve...

The Regional Communications Center in Augusta is short 10 people. The director said every 911 call will be answered, but said dispatchers are feeling burned out. AUGUSTA, Maine — Some 911 dispatch centers in Maine are struggling with staffing. The Regional...

Soon, Californians will be able to dial a new three-digit number when seeking help for a mental health crisis.  After weeks in which funding to make the hotline work in California seemed uncertain, the state Department of Health Care Services announced last week...

The night started normally enough for Suffolk County fire dispatcher Darin Swicicki, but as Wednesday night’s storm surged, taxing the New York City’s 911 system, he found himself inundated with calls about emergencies unfolding two counties away. Swicicki, 40, began...