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A view of regional dispatch in Middleton as shown on the Wenham PD website. Photo by Nicolaus Czarnecki.

In July of 1999, Ipswich transitioned its emergency communication staffing from sworn police officers to a group of civilian personnel specifically trained and experienced in this rapidly complex task.

Dedicated professionals, their duties include call taking, dispatching police/fire and ambulance services, and assisting members of the public who enter the station-house lobby.

They provide police officers with the timely and accurate broadcast of emergencies, calls for assistance, and partner in their safety during vehicle stops when criminal history or operator information is requested…