Traffic diverts around downed power lines on August 30, 2021 in Louisiana after Hurricane Ida. Social-media users blamed mobile provider AT&T for widespread cell service issues during Hurricane Ida, saying they were unable to contact friends and family impacted by...

A little more than a year into Denver's program designed to redirect emergency calls more suited for social services than police, none of those redirected calls have resulted in arrests . The civilian-centered Support Team Assisted Response program sends pairs of...

Huntington Beach Police Sgt. Shawn White was appalled at the wasted time, energy, and resources experienced by officers as they serve the community. Instead of throwing up his hands in frustration, White determined to find a solution. Thus was born a unique and...

In the years since Hurricane Katrina ravaged New Orleans, the 911 system had undergone a major overhaul. The aging telephone system was replaced. Separate centers for medical, police and fire calls were consolidated under one roof. And new call-routing technology to...

He has trained firefighters in Afghanistan and battled blazes in minus 50 C in Nunavut. He also survived a firetruck rollover in the Interior. And he is always seeking a new challenge. Now Geoffrey Spriggs is the new deputy fire chief for the City of Maple Ridge and...

The 911 system is not working in New Orleans and St. Charles Parish in the aftermath of Hurricane Ida, officials said Monday morning. Jefferson Parish's system was down earlier Monday, but service had been restored as of 9 a.m. In Orleans, if you have an...

Artist’s rendering of view looking northeast at new Rosemont Public Safety headquarters. The scheduled Monday, Aug. 30 groundbreaking ceremony for Rosemont’s new 101,000 sq. ft. public safety headquarters has been canceled because one of the key tenants of the...

Emergency management employees for the city of Hays and Ellis County are reviewing the possibility of installing a permanent 911 emergency dispatch backup system in the basement of the county's fire/EMS building. Accidental flooding from a fire sprinker head Aug. 2...

The Chilton County E-911 Board approved the budget for the 2022 fiscal year during a Aug. 26 voting session. 911 Director Terra Scott included salary increases “for employees who have passed their evaluations.” She said the employees in the department have been...

Orange County officials have a solid track record of repurposing old buildings for county office space. The county’s primary administration office—the Gordon Building on Main Street—once was the Leggett department store. The nearby building services office was the...

NEW SCOTLAND — A year ago, citing coronavirus concerns and major savings to taxpayers, Albany County Sheriff Craig Apple requested and received permission to move the county’s Emergency 9-1-1 Communications Center from its planned location at the Shaker Place Nursing...

HOWLAND — When there is an emergency, usually 911 is called, but what happens when 911 needs to call 911? Thanks to the heroic effort of Trumbull County dispatcher Katelyn Bower, a choking Shana Murphy didn’t need to find out that answer Thursday night. “I knew I was...

WINNEBAGO COUNTY, Wis. (WFRV) – After 43 years of service, a local Winnebago County 911 Dispatcher picked up the phone and asked ‘9-1-1, what’s your emergency?” for the very last time. For the last four decades Communications Center 911 Dispatcher, Dennis Kallin has...

MORGAN HILL, Calif. - Authorities have located and disabled an electronic signal-jamming device in Morgan Hill. The Santa Clara County Emergency Communications Department on Thursday reported that the signal was "disrupting, impeding, and interfering with public...

The Pettis County Commission announced that as of Wednesday, Pettis County Joint Communications (PCJC) is now the primary operational emergency Public Safety Answering Point for Pettis County, consolidating the efforts between the Sedalia Police Department and Pettis...

Yes, it’s true. Police scanners no longer pick up transmissions from some local police departments.   Lewiston and Auburn police departments have gone to a new encrypted radio system that cannot be picked up by the regular police scanners owned by many civilians. ...

ST. LOUIS — In response to months of complaints about St. Louis 911 callers being left on hold, Mayor Tishaura O. Jones announced plans Thursday to combine the city police and fire emergency call centers to eliminate a system that, Jones says, has created a 911...

MADISON, Wis. (WMTV) - A new program designed to provide alternative emergency response for mental health 911 calls will launch next week. The Madison Fire Department’s Community Alternative Response Emergency Services (CARES) team will begin responding to 911 calls...