(FOX 5 DC) - When there’s an emergency, every second matters. However, some in the DMV feel that sense of urgency is missing due to an ongoing problem of 911 call mix-ups. Time is of the essence when someone needs help. That’s why a viewer reached out to FOX 5 to...

HANCOCK COUNTY — They hear worst-case scenarios and then must make on-the-spot and — in some instances — a life saving-decision. The work a 911 dispatcher does is nonstop and intense. Helping others during some of life’s worst experiences can bring great satisfaction...

ASHEVILLE, N.C. (WLOS) — Right now, across the nation, 911 dispatch centers are seeing 15-20 percent shortages in employees. And Western North Carolina has not been immune to the deficits hitting other departments. Right now, Buncombe County has a 6.3 percent staff...

Austin, Texas, police are now urging the public to call 311 instead of 911 to report non-emergencies, authorities said. Starting Friday, individuals in the city are asked to use 311 when reporting crimes that are either no longer in process, when the suspect is no...

Press release: After 35 years of service, Communications Coordinator Russell L. Lang is working his last shift Friday, October 1, at the Genesee County Sheriff’s Office. Russ began his career on August 9, 1986, as a Dispatcher, and on June 17, 1989, he was appointed...

Charlie Jordan already had some dispatching experience when he reported for his first shift at Novi Regional 911 Center. He was nervous and barely talked while absorbing the new policies and responsibilities that go with dispatching for the cities of Novi and South...

“We don’t just dispatch police cars and fire trucks. We don’t just answer 911 calls. We ensure the safety, service and security of your communities.” That’s what Jay Somerville shares about the devoted 911 dispatchers working at the Northwest Regional Emergency...

Emergency 911 calls in Little Elm are now being routed to a new dispatch center. Previously, they were routed to the Denton County Sheriff’s Office. Little Elm Communications Director Erin Mudie confirmed that the new dispatch center will service both Little Elm and...

Charlie Jordan already had some dispatching experience when he reported for his first shift at Novi Regional 911 Center. He was nervous and barely talked while absorbing the new policies and responsibilities that go with dispatching for the cities of Novi and South...

DURHAM, N.C. (WNCN) – According to internal emails CBS 17 has obtained, one Durham fire official calls the Durham Emergency Communications Center the “weak link” responding to emergencies, and that firefighters are taking the heat when 911 calls are not answered. In...

Refugee-Canyon Joint Fire District recently dismissed its lawsuit against Licking County over dispatching fees, according to court filings. In an Aug. 23 notice of voluntary dismissal, the agency's attorney, David Comstock, said the district sought to dismiss its...

Starting Friday, Etowah 911 will take over dispatching duties for Southside police and fire, Police Chief Blake Ragsdale said. The City of Southside made the decision a few months ago to make the change, and for the last few weeks, dispatchers at the central Etowah...

Manchester Police Department dispatchers are the epitome of multi-taskers, taking emergency calls, researching the location, keeping an eye out on other screens and dispatching an officer to the scene all with the goal of keeping everyone safe. Photo/Pat Grossmith...

After spending $150,000 and participating in months of work to develop a long-term plan to guide the county during unprecedented growth, Santa Rosa County commissioners are apprehensive about the lack of new information in the report. Matrix Design Group presented its...