Comm Center News
Fort Collins 911 dispatcher helps deliver baby girl (CO)
FORT COLLINS, Colo. — At just a week old, Addalyn Clarken already has quite the story to tell. “Not to be graphic, but she was coming,” her mother Jill Clarken said. “There was no waiting.” It was last Saturday when Jill and her husband John called 911 after realizing...
Jefferson City Police Department looks to new incentive program to fill vacancies (MO)
With personnel shortages at about 20 percent in some areas of the Jefferson City Police Department, city officials -- like many employers today -- are running into hurdles when it comes to recruiting and retaining employees, specifically police officers and...
Detroit 911 Improving Citizen and Community Services with NICE Inform (IL)
Detroit 911 Center operates 24 hours a day, 365 days of the year, serving 639,000 city residents within a 143 square mile area, and responding to over a million police, fire and emergency medical calls from the public annually. (Courtesy of the Detroit Fire Department...
Challenges at 911 dispatch centers revive talks of consolidation on the North Coast (OR)
Jan. 21—After more than 20 years of on-and-off discussions about consolidation, Astoria and Seaside are evaluating whether to combine emergency dispatch centers. Sheriff Matt Phillips said the Clatsop County Sheriff's Office has strongly supported the concept for...
AT&T and Verizon Communications reject request from Pete Buttigieg and the Federal Aviation Administration to delay 5G launch in the US
The CEOs of Verizon Wireless and AT&T denied a request to delay a planned rollout of 5G wireless services on January 5. “The question of whether 5G operations can safely coexist with aviation has long been settled,” the executives wrote in a letter on Sunday. ...
$10,000 PLUS DAILY PENALTIES?: Be Sure to Follow FCC Guidance to Avoid Big Fines Under Kari’s Law and Section 506 of RAY BAUM’S Act
I’ve been receiving a number of questions about the roll out of Kari’s Law and I figured I’d do a quick post on it, even though it is not technically a TCPA issue. At a high level the Act requires that multi-line telephone systems (including certain VOIP and...
Dispatch may regionalize sooner as Southwick staffing dips (MA)
WESTFIELD — As the city renovates its dispatch center to accommodate the expansion to cover Southwick, staffing shortages may prompt the changeover to happen sooner than planned. Westfield Public Safety Communications Administrator Nina Barszcz, who has been...
From the Command Center: A Conversation with Walter “Pete” Landon, Maryland Governor’s Office of Homeland Security
By Lori Stone, Senior Public Safety Advisor, First Responder Network Authority When Walter “Pete” Landon was growing up in Montreal, Canada, he idolized the Royal Canadian Mounted Police. But he was an American citizen whose father had moved the family north for work,...
Craig Enderle retires after 21 years with central dispatch (NY)
Craig Enderle has been helping people out of emergency situations for more than two decades. A emergency dispatcher and a firefighter, Enderle plans on retiring from the emergency dispatch office after 21 years on the job. His last day will be Jan. 28. Enderle was...
Alamosa 911 Dispatcher Arrested On Sexual Assault Charge (CO)
RIO GRANDE COUNTY, Colo. (CBS4) – A 911 dispatcher with the Colorado State Patrol’s Alamosa office was arrested Wednesday mid-afternoon after authorities were alerted to a possible sexual assault that occurred the night before. Tony Jackson Hill, 36, was taken...
All of Haines’ emergency dispatchers caught COVID but stayed on the job to answer 911 calls (AK)
The Haines 911 dispatch office is located in the Public Safety building at 315 Haines Highway (photo by Jillian Rogers/KHNS) All three of Haines’ emergency dispatchers have tested positive for COVID-19, but officials say they’ve elected to stay on the job anyway to...
Toronto 911 operator says ‘people are being hurt’ by waiting on hold for up to 10 minutes (Canada)
A baby not breathing, a drowning and a person suffering from a gunshot wound. Those are all examples of emergencies where callers waited on hold for longer than two minutes before a Toronto 911 operator said they were able to answer the call....
911 center operators share lessons learned from the pandemic
Hundreds of dispatch center leaders from across the nation are meeting in San Diego for the annual conference of The National Emergency Number Association, or NENA. And the pandemic is at the forefront. "There’s never been anything like this in our lifetime," said...
Residents Set Up an Emergency Phone Line Along a Remote Road for Emergencies (MI)
Ed and Faye Wakeham love their little camp outside of town in the Keweenaw. But with the remoteness of the area, comes some problems for outdoorists and those that need emergency help. So the Wakeham’s decided a few months ago to work with the Houghton County Sheriff...
APCO Files a Project Initiation to Create a New Candidate Standard for Common Computer Aided Dispatch (CAD) Public Safety GIS Identifiers
Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International has filed a Project Initiation with ANSI for the creation of a candidate standard titled Common Computer Aided Dispatch (CAD) Public Safety GIS Identifiers....
Improved facilities for Habersham 911 dispatchers on the horizon (GA)
Improved space for Habersham County’s 911 dispatchers could be up and running within the next two years, according to county officials, at the new Habersham County Emergency Services central station in Demorest. The new HCES station, which has not been designed at...
Frederick County receives requests for 32 new positions as budget talks begin (VA)
WINCHESTER — Frederick County has received requests to fund 32 new positions in the upcoming fiscal year. But it remains to be seen whether the Board of Supervisors will include these positions in the fiscal year 2023 budget. The board met with the county’s Finance...
Richland County 911 Emergency Center unveils $1 million upgrade (OH)
The $1 million upgrade at the Richland County 911 emergency operations center was unveiled Wednesday at the former People's Community Center building, 597 Park Avenue East. The new and modern 911 operations center, which has been up and operational since last fall,...
Sumter County announces major upgrade to 911 emergency dispatch operation (FL)
Sumter County may be the first county in the nation to upgrade its 911 emergency dispatch operation to what has been called a next-generation system. Working with the companies Lumen and CenturyLink, the Jan. 12 upgrade allows transmissions of texts, images and videos...
MACo: “Swatting” Weaponizes 9-1-1, Endangers Public Safety (MD)
On January 19, 2022, MACo Legislative Director Kevin Kinnally testified before the Senate Judicial Proceedings Committee in support of SB 57 Criminal Law – Public Safety – Communications With Public Safety Answering Points. By strengthening state laws to protect 9-1-1...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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