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With personnel shortages at about 20 percent in some areas of the Jefferson City Police Department, city officials — like many employers today — are running into hurdles when it comes to recruiting and retaining employees, specifically police officers and communications operators.

However, city staff hopes a new incentive program will attract more potential hires and alleviate those hiring issues.

The Jefferson City Council unanimously approved a resolution Tuesday authorizing the police department to reinvest unexpended funds from the department’s personnel services budget in recruitment and retention incentives for police officers and communications operators…