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Hundreds of dispatch center leaders from across the nation are meeting in San Diego for the annual conference of The National Emergency Number Association, or NENA. And the pandemic is at the forefront.
“There’s never been anything like this in our lifetime,” said April Heinze, the 9-1-1 Operations Director with NENA. She says during this pandemic, being there is becoming more and more difficult for our first, first responders. “Overwhelmingly the average 911 center, staffing-wise, is down about 30 percent … all the way to very large 911 centers in urban areas that were [in a] more than 50 percent staffing crisis…
