A baby not breathing, a drowning and a person suffering from a gunshot wound.
Those are all examples of emergencies where callers waited on hold for longer than two minutes before a Toronto 911 operator said they were able to answer the call.
“Everything that we do at our job as call-takers is about seconds,” the operator said. “People are being hurt, and they don’t know they’re not getting the help that they need.”
CBC News is not identifying the 911 operator because they’re not authorized to talk about their work at the Toronto Police Service’s 911 communication centre, which answers all emergency calls for the city… READ MORE
