Dispatch Center Now Offering Text To 911 Service (CA)

The Alameda County Regional Emergency Communications Center as of Monday has joined many other agencies in the region in offering the option of sending text messages to 911.

The communications center, a division of the Alameda County Fire Department, is giving the option for those who are deaf, hearing or speech impaired, or are in situations where it is too dangerous to make a voice call to 911… READ MORE

Texts to 911 can bring aid silently, though Denton’s service is not used often (TX)

Although it hasn’t been widely utilized, data shows most of the 911 texts that are routed to the city of Denton’s dispatch system are related to welfare concerns and domestic disturbances.

If you have a cellphone and you’re within the Denton County limits, you can send a text to 911 for emergencies. Greg Ballentine, the executive director for the Denco Area 9-1-1 District, said the system rolled out in 2016, but it was a yearslong effort…

City, police officials unveil Detroit mental health initiative (MI)

Detroit — Some city police officers responding to runs that may involve the mentally ill soon will be accompanied by behavioral health specialists, as part of an initiative rolled out Monday which aims to address what Detroit’s top cop describes as one of the biggest challenges facing law enforcement.

The initiative will focus on three areas, Duggan said: responding to runs that may involve the mentally ill; dealing with the thousands of 911 calls made by people with mental illness and helping get services to the homeless… READ MORE 

Whatcom seeks better, cheaper answer for the 138574 calls to 911 each year (WA)

Combining Whatcom County’s two 911 dispatch centers, whose operators separately send law-enforcement officers or firefighters to calls for service, is back on the County Council’s agenda.

It’s both logical and a cost-saving measure to combine the two 911 centers, said Councilman Tyler Byrd.

“I’ve been working on all the documentation I can find on this and talking to people. I can’t find a single efficiency that comes out of this the way it is today,” Byrd said during a Nov. 12 budget session

LCECC Director discusses benefits of SNAP and Protecting PAUL programs for citizens and dispatchers alike (KS)

The Lyon County Emergency Communications Center is encouraging citizens to look into two unique programs aimed at assisting special needs individuals in times of crisis.

LCECC Director Roxanne Van Gundy joined KVOE’s Morning Show Friday to discuss the county’s Special Needs Awareness Program also known as SNAP. The SNAP program allows parents or guardians of special needs individuals to provide information about their children or loved ones to dispatch that could be extremely useful in a time of emergency or crisis… READ MORE