‘Part of my family’ Responders talk pros and cons of regional emergency dispatch (VT)

‘Part of my family’ Responders talk pros and cons of regional emergency dispatch (VT)

As the Chittenden County Public Safety Authority thrusts ahead on its nearly $2.3 million effort to regionalize emergency dispatch, the voices on the other end of the phone worry how consolidation will distort their jobs.

“You lose that institutional knowledge when you take someone out of their community and put them into a new environment,” said Deb Kruger, who has dispatched in South Burlington for 40 years…

After 18 police and fire dispatchers sickened in COVID-19 outbreak, union leader says Jersey City should be doing more

The president of Jersey City’s largest municipal employees’ union criticized the city’s response to a coronavirus outbreak that left 18 Jersey City police and fire dispatchers out sick from work and one in the hospital.

Julio Cordero Jr., the president of the Jersey City Public Employees Union Local 246, said the city failed to respond quickly and thoroughly to an outbreak this month at the city’s Bishop Street public safety communications center… READ MORE

Appreciation expressed to dispatchers, telecommunicators (VA)

The Lake Gaston 911 Community Taskforce invites residents to join us as we honor dispatchers and telecommunicators during National Public Safety Telecommunicator Week, April 11-17, 2021.

We want to say thank you to our 911 dispatchers for the tireless and critical work they perform throughout the country, especially here in rural Virginia and North Carolina. These dedicated professionals often go unrecognized because they are the calm, yet unseen voice on the other end of the telephone line during stressful, and sometimes life-threatening situations… READ MORE

GR Communication Center receives national recognition (MI)

GRAND RAPIDS, Mich — The Grand Rapids Communications Center has achieved national recognition. The Commission for the Accreditation of Law Enforcement Agencies (CALEA) voted unanimously on Friday to recognize the Grand Rapids Public Safety Answering Point as an accredited dispatch center.

Grand Rapids is currently the only dispatch center in Michigan to earn the accreditation… READ MORE

St. George Communications Center moves to larger facility with cutting-edge upgrades to 911 service (UT)

St. George Communications Center moves to larger facility with cutting-edge upgrades to 911 service (UT)

ST. GEORGE — The St. George Communications Center was in full operation Monday during an open house to showcase the new facility, which is equipped with cutting-edge technology for the hundreds of calls answered by emergency dispatchers during any given shift.

Emergency dispatch services have undergone profound changes driven by the internet, advanced software and mobile technology propelled by the belief that a consistent level of 911 service is vital for everyone in a community…