They’re called “the first calm voice in the dark” and this week 911 dispatchers are being recognized during Public Safety Telecommunicator Week.

The individuals who are the first to take a call in an emergency, assess often on-going incidents and clearly communicate information to law enforcement, fire and medical personnel and back to residents during often high-stress situations.

According to the National Emergency Number Association, around 240-million calls are made to 911 each year.  The public can observe the week by reviewing what to do in an emergency… READ MORE

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