After 18 police and fire dispatchers sickened in COVID-19 outbreak, union leader says Jersey City should be doing more

The president of Jersey City’s largest municipal employees’ union criticized the city’s response to a coronavirus outbreak that left 18 Jersey City police and fire dispatchers out sick from work and one in the hospital.

Julio Cordero Jr., the president of the Jersey City Public Employees Union Local 246, said the city failed to respond quickly and thoroughly to an outbreak this month at the city’s Bishop Street public safety communications center… READ MORE

Appreciation expressed to dispatchers, telecommunicators (VA)

The Lake Gaston 911 Community Taskforce invites residents to join us as we honor dispatchers and telecommunicators during National Public Safety Telecommunicator Week, April 11-17, 2021.

We want to say thank you to our 911 dispatchers for the tireless and critical work they perform throughout the country, especially here in rural Virginia and North Carolina. These dedicated professionals often go unrecognized because they are the calm, yet unseen voice on the other end of the telephone line during stressful, and sometimes life-threatening situations… READ MORE

GR Communication Center receives national recognition (MI)

GRAND RAPIDS, Mich — The Grand Rapids Communications Center has achieved national recognition. The Commission for the Accreditation of Law Enforcement Agencies (CALEA) voted unanimously on Friday to recognize the Grand Rapids Public Safety Answering Point as an accredited dispatch center.

Grand Rapids is currently the only dispatch center in Michigan to earn the accreditation… READ MORE

St. George Communications Center moves to larger facility with cutting-edge upgrades to 911 service (UT)

St. George Communications Center moves to larger facility with cutting-edge upgrades to 911 service (UT)

ST. GEORGE — The St. George Communications Center was in full operation Monday during an open house to showcase the new facility, which is equipped with cutting-edge technology for the hundreds of calls answered by emergency dispatchers during any given shift.

Emergency dispatch services have undergone profound changes driven by the internet, advanced software and mobile technology propelled by the belief that a consistent level of 911 service is vital for everyone in a community…

City’s 911 Response Suffers from Dispatcher Vacancies, Need for Training (MS)

City’s 911 Response Suffers from Dispatcher Vacancies, Need for Training (MS)

Ward 7 Councilwoman Virgi Lindsay said people are calling 911 without response in Jackson at the city council work session on March 29. Photo courtesy City of Jackson

The problem of people experiencing emergencies not getting a response when they call 911 in the capital city needs urgent resolution, Ward 7 Councilwoman Virgi Lindsay said at the Jackson City Council work session on March 29.

“I’m getting phone calls, and I think we all are, about people not getting (response) when they’re in a real emergency, and they don’t get a response from 911,” she said…