The role of the 911 dispatcher has evolved over the years from that of basically a clerical position to one that involves life-saving measures and knowledge.
A bipartisan bill introduced in the U.S. House last week would reclassify public safety dispatchers from Standard Occupational Classification to a Protective Service Classification, just as police, fire and emergency services are…
WASHINGTON — The National 911 Program has published a new resource for dispatchers to better understand Next Generation 911 (NG911) and what to expect as their communications centers make the transition.
“NG911 for Telecommunicators” includes a plain language explanation of what NG911 is and isn’t, information on the changes and benefits NG911 might bring to a dispatcher’s job, advice on how 911 professionals can get involved in the NG911 transition at their center and how to stay updated on the progress of NG911 implementation, according to the National 911 Program. The resource also includes advice on self-care and wellness for public safety telecommunicators.
Wichita Falls public safety dispatchers were recognized this week during National Public Safety Telecommunicators Week with a fiesta-style lunch complete with food and decorations.
But it was businesses as usual when it came to taking emergency calls and dispatching crews to people in need.
Casey Huckabee operated the supervisor console Tuesday morning and took calls. He said it never gets old and “you never know what the next call for help is going to be”… READ MORE
This week I will be writing about Next-Generation 9-1-1 (NG911) and the $15 billion bill to fund the build-out that is currently included in the much larger infrastructure bill, the LIFT America Act, which was recently introduced in the House of Representatives. The importance of NG911 cannot be overstated. As I have said many times before, I believe implementing NG911 nationwide is critical to providing our first responders with the information they need as they respond to incidents. I see NG911 as the incoming pipe through which citizens will feed the FirstNet broadband pipe that will enable first responders to receive texts, photographs, and even videos as they are responding to incidents…
ATHENS, Ala. — There’s a saying “not all heroes wear capes”. Some work behind the scene, which is why Limestone County honored those who pick up the phone when 911 calls come in.
The Limestone County Sheriff’s Office hosted a “Telecommunicator Appreciation Luncheon” Tuesday.
“People don’t realize, just that live voice. It diffuses so many situations. If you’re in a panic and an emergency, just to have someone to talk to. You know it calms you down, says Limestone County Commission Chairman, Collin Daly… READ MORE
BAKERSFIELD, Calif. (KGET) — Bakersfield police announced its “Dispatcher of the Year” for 2020 is Lance Powell, who has served a total of almost 27 years in the department’s communications center.
A Dispatch Academy instructor, Powell is recognized for his ability in helping trainees through the last phases of training, earning him the nickname “The Closer,” police said. He taught two classes in 2020 on interpersonal skills and domestic violence.
