by AllThingsECC.com | Apr 29, 2021 | Comm Center News
To the Editor:
The Ontario County Office of Sheriff 9-1-1 dispatchers (aka telecommunicators) truly are the vital link between those needing emergency assistance after calling 9-1-1 and the responders in the field.
We rely on these highly trained communication professionals to remain calm while performing numerous highly stressful tasks at the same time. At any given moment, a phone call may be received requiring them to immediately dispatch officers to a domestic situation while trying to tell a crying victim on the phone to remain calm and get to a safe location…
by ECC Editor | Apr 29, 2021 | Comm Center News
OSWEGO COUNTY – The Oswego County Legislature recognized the week of April 11 to 17, as National Public Safety Telecommunicator Week. Telecommunicators are a vital link between the community and emergency services. They provide voice and computer support for first responders in emergency medical services, law enforcement and fire response services. This often includes pre-arrival instructions to help first responders provide medical aid in life-threatening situations where every second counts… READ MORE
by ECC Editor | Apr 28, 2021 | Comm Center News
911 calls can sometimes be rerouted if a person is using a cellphone and if they live in a jurisdiction that overlaps with another.
Ralph Miller, a retired Hamilton County school teacher, and administrator, has continued to advocate for safety.
Miller lives in Hurricane Creek Estates which sits in on the Georgia-Tennessee line… READ MORE
by ECC Editor | Apr 28, 2021 | Comm Center News
NEW PROVIDENCE, NJ – The Mountain Valley Emergency Communications Center (MVECC), as it does annually, presented several awards to its team members during ‘National Public Safety Telecommunicators Week’, which occurs during the second week of April each year and honors and celebrates the work of the nation’s emergency communications professionals.
The MVECC is the regional public safety answering point serving the communities of Summit, New Providence and Millburn… READ MORE
by ECC Editor | Apr 28, 2021 | Comm Center News
WINDOW ROCK, Ariz. — In honor of National Public Safety Telecommunicators Week April 11-17, the Navajo Police Department districts celebrated and recognized their Public Safety Telecommunications Operators (PSTO) and critical support staff who answer, process, and dispatch critical calls of service for the Navajo Division of Public Safety.
On average, the seven police communication centers receive about 332,060 calls for service. The department has 56 authorized PSTO positions with each PSTO personally taking on an average of 5,930 calls over the course of a year. Each communication center has eight funded positions with at least two PTSO on duty at a given time… READ MORE
by AllThingsECC.com | Apr 28, 2021 | Comm Center News
Flathead County’s 911 dispatch center struggled to hire and retain employees during the first quarter of 2021 as call volumes continued to surge, but the center’s director said the number of vacant positions is shrinking and the turnover has not disrupted emergency services.
Liz Brooks, director of the Flathead Emergency Communications Center, said the center has not been immune from the pandemic-related labor and housing shortages affecting businesses throughout the valley — and that’s on top of the usual difficulties of recruiting for such high-stress jobs…
