Dispatchers play invaluable role in emergency response (Guam)

Dispatchers play invaluable role in emergency response (Guam)

When you call 911, it’s just not about 911 telecommunicators providing help over the phone, but often getting help to your location.  EMD Ira Charfauros says the role of a dispatcher is to act as a support unit to firefighters and medics. Charfauros, who has been an Emergency Medical Dispatch for almost a year and a half, he remembers the first time he had to talk a frantic caller through CPR, when a man, who was just watching TV, suddenly collapsed to the ground…

LPD dispatchers on duty during officer shooting honored for their work (NE)

Brandi Villamonte was dispatching officers from the communications center in the basement at the Lincoln Police Department on Aug. 26 when the words came out on the radio over the lunch hour.

“Shots fired. Officer down.”

Villamonte said she knew her husband, an officer in the gang unit at LPD, was on scene at the house at 33rd and Vine streets, serving a warrant for a teenager wanted in connection to a murder… READ MORE

Gridlock Guy: Helping ease the load for our heroic dispatchers

Gridlock Guy: Helping ease the load for our heroic dispatchers

Last week was National Public Safety Telecommunications Week, a time to annually reflect on and appreciate the people that are just as vital to the first responders community as the men and women who drive up to relieve our problems. Dispatchers are the calm voices on the other end of the phone from usually some of the worst moments in the callers’ lives. And those phone calls roll in sometimes constantly in a 12-hour shift. Dispatchers are key in making sure those calls turn into timely action by police, fire, EMS, and other frontliners…

Following last year’s mass shooting, Nova Scotia changes course on public emergency alerts (Canada)

Following last year’s mass shooting, Nova Scotia changes course on public emergency alerts (Canada)

In the year since 22 people were killed during Canada’s deadliest mass shooting, Nova Scotia has had a turnabout from never using the national public-alerting system to now circulating urgent police warnings about “civil emergencies” more than all other Canadian jurisdictions combined.

Statistics released to The Globe and Mail show that officials in Nova Scotia have issued direct-to-cellphone alerts for nine police-related civil emergencies since late April, 2020, while seven other events elsewhere in Canada triggered such warnings…

Oswego County Proclaims Telecommunication Week (NY)

OSWEGO COUNTY – The Oswego County Legislature recognized this week, April 11 to 17, as National Public Safety Telecommunicator Week.

Telecommunicators are a vital link between our community and emergency services. They provide voice and computer support for first responders in emergency medical services, law enforcement and fire response services. This often includes pre-arrival instructions to help first responders provide medical aid in life-threatening situations where every second counts… READ MORE