by ECC Editor | May 18, 2021 | Comm Center News
The Mono County Sheriff’s Office is now offering Text to 9-1-1 services for our residents and visitors to Mono County to report emergencies. Dialing 9-1-1 in an emergency is still the preferred way to request help, and the public is reminded to “Call if you can, text if you can’t.” For most people, sending a text to 9-1-1 should not replace making a call.
Appropriate scenarios for texting 9-1-1 include:
• Individuals who are deaf, hard of hearing or who have a speech disability… READ MORE
by AllThingsECC.com | May 18, 2021 | Comm Center News
The City of Chicago’s Office of Emergency Management & Communications (OEMC) is introducing a new feature available as part of the Smart911 platform to assist the Chicago Police Department in better serving Chicago communities. Residents with a Smart911 safety profile who have a home surveillance camera that captures the public way can partner with the Chicago Police Department in the event that a crime occurs in their neighborhood. By simply opting in on an existing Smart911 profile or by creating a new profile, residents can volunteer to share home
surveillance camera footage by allowing the Chicago Police Department to contact them in the event of a crime…
by ECC Editor | May 18, 2021 | Comm Center News
SALT LAKE CITY (KUTV) — Too many 911 callers are still waiting too long to speak to someone at the state’s largest dispatch center, auditors told a legislative audit committee Monday.
The Salt Lake Valley Emergency Communications Center (VECC), which handles 25% of 911 calls in Utah, was dinged by auditors last year for failing to meet national standards for answering 911 calls, but auditors found things have not improved much after 6 months.
Forty-seven percent of 911 callers to VECC are placed on hold, around 25% of those calls are on hold for more than 20 seconds. Approximately 7% of 911 callers are on hold for more than a minute, according to the audit update... READ MORE
by AllThingsECC.com | May 18, 2021 | Comm Center News
Last month, the Chisago County Sheriff’s Office celebrated this year’s National Telecommunicators Week on April 11-17, by honoring its dedicated 911 Emergency Dispatchers.
During an emergency, they are the first point of contact for the citizens of Chisago County, tourists and those traveling through the area.
These 13, highly trained, caring Emergency 911 Dispatchers staff the Emergency Communications Center 24 hours a day, 7 days a week and 365 days a year. They work nights, weekends and holidays to ensure the safety of the citizens of Chisago County, as well as the first responders they send to every call…
by ECC Editor | May 18, 2021 | Comm Center News
The York County Commissioners recently approved an agreement with the Pennsylvania Emergency Management Agency that will bring about the use of Next Generation 911.
According to a news release, the upgraded service comes at no cost to the county and will modernize an emergency service system that was built on technology from the 1970s.
Next Generation 911, or NG911, will transition the state’s 911 infrastructure to an internet protocol-based system, the release states. This change is part of a statewide effort to upgrade Pennsylvania’s 911 centers… READ MORE
by AllThingsECC.com | May 18, 2021 | Comm Center News
A recent report shows Utah’s largest 911 dispatch system is still falling behind when it comes to response time.
This latest report is a follow-up to an audit that was released in August, and that one showed there were serious problems with the 911 response times for Valley Emergency Communications Center or VECC.
That report also found that thousands of callers every year waited more than a minute to report their emergency. In 2019 alone, 17,562 people calling 911 waited more than one minute before someone answered their call.
911 dispatch standards require fast response
National standards dictate that dispatchers should answer 90% of their calls within 15 seconds and 95% of their calls within 20 seconds. In other words, the guidelines say no one should sit on hold in an emergency, when seconds matter…
