Albany County Launches ACCORD Pilot Program To Modernize Dispatch Response For Mental Health Crises (NY)

by | Jun 15, 2021 | Articles, Comm Center News

The newly created Albany County Crisis Officials Responding and Diverting (ACCORD) program designed to improve outcomes for nonviolent emergency calls into County dispatch is rolling out Friday as a pilot program in the Hilltowns. The initiative is a multi-agency partnership that will team up County social workers and paramedics to provide an appropriate response unit for those in need of assistance where a law enforcement presence is unnecessary.

“This multi-faceted program is a common sense upgrade of the way that nonviolent calls for emergency assistance are handled in Albany County,” said Albany County Legislature Chairman Andrew Joyce. “When we conceptualized this program last fall we wanted to ensure that people got the proper help they needed and that our police force was freed up to focus on upholding the law. Now more than ever, our deputies should be preventing and responding to crime…

Stay on the line if you accidentally call 911, says local law enforcement (MO)

Stay on the line if you accidentally call 911, says local law enforcement (MO)

by | Jun 15, 2021 | Comm Center News

RALLS COUNTY, Mo. (WGEM) — Have you ever accidentally called 911?

If it happens to you, authorities in the Tri-States are asking you to just stay on the line.

Ralls County Sheriff Brad Stinson said they’ve seen a lot of 911 hang up calls in recent weeks.

He said if you do call 911 on accident it’s important to let the dispatcher know it was not on purpose so they don’t have to investigate it and use up resources they could be using elsewhere…

Three Weld County dispatchers awarded for life-saving work (CO)

Three Weld County dispatchers awarded for life-saving work (CO)

by | Jun 15, 2021 | Comm Center News

The Weld County’s Department of Public Safety Communications honored three dispatchers from the Weld County Regional Communications Center for their heroic efforts in saving two lives and helping bring a baby safely into the world.

A Weld County Board of Commissioners news release Monday discussed the three people’s efforts that have impacted the lives of many in Weld County…

Aventura Police Department’s 9-1-1…the front line behind the phones (FL)

by | Jun 15, 2021 | Comm Center News

Did you know the Aventura Police Department’s 9-1-1 Communications Section is 1 of 7 Public Safety Answering Points (PSAP) in Miami-Dade County? In 2020, the Aventura Police Department’s team of 14 Police Communications Officers (PCO) processed over 90,000 phone calls, out of which 11,200 of those were 9-1-1 calls for service.

APD’s Communications Officers are the first point of contact for people in desperate need of help. In-fact, 9-1-1 Dispatchers are often referred to as the first “First Responders.” A lot of time goes into training these amazing men and women. The State of Florida Department of Health requires all PSAP Operators to become certified 9-1-1 Telecommunicators. There are numerous certifications the operators must obtain, including the Emergency Medical Dispatcher (EMD) certification… READ MORE 

URI names Police Maj. Michael Jagoda new director of public safety/chief of police (RI)

URI names Police Maj. Michael Jagoda new director of public safety/chief of police (RI)

by | Jun 15, 2021 | Comm Center News

KINGSTON, R.I. — June 14, 2021 — The University of Rhode Island has named University Police Maj. Michael A. Jagoda director of public safety and chief of police effective June 19.

In his new role, Jagoda will oversee the following units and offices: Alarm Division, Emergency Management, Environmental Health and Safety, Fire and Life Safety, Transportation and Parking, University Police, Campus Security and Communications and Technology…

E-911 working on initiatives, surveys (TN)

E-911 working on initiatives, surveys (TN)

by | Jun 15, 2021 | Comm Center News

Cumberland County E-911 is working to improve services to the community, with plans in place for a mobile communications unit, a backup communications center, and an updated website.

“The tornado in Cookeville in March 2020 took their 911 center offline,” said Terry Williams, director of operations for Cumberland County 911. “We and other folks handled their calls.”

That got 911 Director Eric Ritzman and Williams thinking about contingency plans for the Cumberland County emergency communications center on Southbend Dr…