by ECC Editor | Jun 14, 2021 | Comm Center News
Oklahoma 911 call centers are experiencing a large amount of accidental 911 calls due to safety features available on mobile devices including iPhones and Apple watches.
According to the Oklahoma 911 Management Authority and the State 911 Coordinator, 12 percent of 911 calls in Oklahoma are hang-ups that have to be followed up on. Almost all of these calls are considered accidents.
For each accidental 911 call, dispatchers must follow up to determine if there is a real emergency, adding excess time and attention away from intentional 911 calls… READ MORE
by AllThingsECC.com | Jun 14, 2021 | Comm Center News
Chautauqua County has been awarded $165,857 from New York State to make improvements to its 911 response and emergency dispatch operations. The funding, administered by the State Division of Homeland Security and Emergency Services, is part of a $10 million grant announced by Governor Andrew Cuomo on Friday. Cuomo says the funding will enable localities to make critical improvements to their emergency communications infrastructure and will continue the state’s commitment toward ensuring all counties have state-of-the-art dispatching as part of their emergency response operations…
by AllThingsECC.com | Jun 14, 2021 | Comm Center News
Did you know the Aventura Police Department’s 9-1-1 Communications Section is 1 of 7 Public Safety Answering Points (PSAP) in Miami-Dade County? In 2020, the Aventura Police Department’s team of 14 Police Communications Officers (PCO) processed over 90,000 phone calls, out of which 11,200 of those were 9-1-1 calls for service.
APD’s Communications Officers are the first point of contact for people in desperate need of help. In fact, 9-1-1 Dispatchers are often referred to as the first “First Responders.” A lot of time goes into training these amazing men and women. The State of Florida Department of Health requires all PSAP Operators to become certified 9-1-1 Telecommunicators. There are numerous certifications the operators must obtain, including the Emergency Medical Dispatcher (EMD) certification. The EMD Certification allows the Telecommunicator to provide life-saving and pre-arrival instructions to callers with medical emergencies. 9-1-1 professionals choosing to expand their career opportunities may also be certified as Emergency Number Professionals (ENP) or Certified Public-Safety Executives (CPE). Those certifications are invaluable to 9-1-1 Managers and Communications Supervisors…
by AllThingsECC.com | Jun 14, 2021 | Comm Center News
SALT LAKE CITY — A Utah couple welcomed their fourth child into the world on the side of Interstate 15, coached through delivery problems by a 911 operator.
Dispatcher William Kalaher was new to the job and had only been taking solo calls for two weeks when he answered the call from the Eagle Mountain couple around 1 a.m. Friday, KUTV-TV reported.
by ECC Editor | Jun 14, 2021 | Comm Center News
WIVB) — New York State is dishing out $10 million to 911 centers across New York State. Local counties are slated to receive $1.2 million of that pie.
The money is coming in the form of a grant from the NYS Division of Homeland Security and Emergency Services. It’s intended to help localities in 57 counties and New York City improve 911 public safety answering, dispatch operations.
Governor Andrew Cuomo’s office says the grant will help offset day-to-day expenses and encourage investments into new technology like text-to-9-1-1 messaging, data communication and improved geo-location for emergency response… READ MORE
by AllThingsECC.com | Jun 14, 2021 | Comm Center News
Orleans Parish Communications District (OPCD), one of the largest 911 centers in the U.S., will replace its existing call-handling system with APEX, the cloud-native call-management platform from Carbyne to integrate many next-generation 911 (NG911) capabilities within the normal call-flow process, according to an OPCD official.
OPCD Executive Director Tyrell Morris said the New Orleans-area 911 center has been using an over-the-top, cloud-based Carbyne product to augment the voice-centric call-taking system with multimedia functionality, but the APEX platform also will handle emergency voice calls…
