by AllThingsECC.com | Jul 22, 2021 | Comm Center News
CHESAPEAKE, Va. (WAVY) – The speediness of their response can be the difference between life and death.
Dispatchers and call takers who answer your 9-1-1 calls at Chesapeake’s Emergency Communications Center make it their goal to help you as fast as possible, but in some recent cases, their response time has taken almost two times longer than usual due to a staffing shortage.
“Usually, morning rush hour and afternoon rush hour are kind of high-volume call times,” said Leo Kosinski with the Chesapeake Police Department.
Kosinski says they’re currently hiring for 22 positions…
by AllThingsECC.com | Jul 21, 2021 | Comm Center News
The phone call Richard Sherman’s wife placed to 911 as the NFL star was allegedly getting aggressive and physical with her is under investigation in Washington state.
Ashley Sherman placed the 911 call to the dispatcher, saying that her husband was “threatening to kill himself” and needed officers. The call was obtained by KIRO in Seattle and those who listened to the recording criticized how the call was being handled.
After Ashley Sherman tells the dispatcher this is a “f—king emergency,” the dispatcher is heard saying “you need to stop telling me that” and “talking to me is not going to slow help down.” The dispatcher was also heard telling her she needed to “stop interrupting me”…
by AllThingsECC.com | Jul 21, 2021 | Comm Center News
Owensboro-Daviess County 911 dispatchers will soon be utilizing a new technology that allows first responders to pinpoint an individual’s location within a 10-foot by 10-foot square.
Paul Nave, city-county 911 dispatch director, said the new technology is available through a partnership between RapidSOS, which the dispatch center uses, and a company called what3words, which provides the service.
“With technology, things change dramatically and over 85% of our calls are wireless,” Nave said during Tuesday’s meeting of the Owensboro-Daviess County 911 Oversight Committee…
by AllThingsECC.com | Jul 21, 2021 | Comm Center News
DUBOIS CO., Ind. (WFIE) – The Dubois County Sheriff’s Office is warning the public about accidental 911 calls.
County dispatch officials estimate more than 30% of calls to the 911 center were accidental in 2020.
Officials tell us dispatchers in the county field more than 12,000 calls a year.
They tell us that many times when someone accidentally calls 911, the caller will hang up when they realize the mistake.
However, when the caller hangs up, they say there is no way for them to call back to see if there is an actual emergency.
Dispatchers have to assume the call is legitimate unless they learn otherwise…
by AllThingsECC.com | Jul 21, 2021 | Articles, Comm Center News
RapidSOS today announced the launch of the RapidSOS Partner Network, an application store of software solutions that integrate with RapidSOS to deliver critical information to 911 personnel, command centers and public-safety officers that is designed to improve emergency-response efforts.
While RapidSOS is known for delivering data tools to 911 centers and partnering with other solution providers, the RapidSOS Partner Network is being established to make it easier for emergency call centers (ECCs) to access new capabilities through an app-store experience, according to Jessica Reed, vice president of global sales for RapidSOS…
by AllThingsECC.com | Jul 21, 2021 | Articles, Comm Center News
The emergency response data-management vendor RapidSOS on Tuesday announced the creation of a new “partner network” that integrates 20 other vendors’ products into a common dashboard. The purpose, the company said, is make it easier for workers at the nearly 5,000 emergency communications centers that use RapidSOS’ software to sift through the ever-increasing layers of data collected when responding to a call.
“There are so many screens these communicators need to look at,” Jessica Reed, the company’s vice president of strategy and global partners, said in a phone interview. “Our goal is to bring it to one screen.”
RapidSOS is one of a handful of companies that markets software that aims to deliver real-time information to public safety answering points that’s more robust — and, ideally, precise — than the existing 911 system, which is built on physical telephone lines, and being phased out slowly for a next-generation system better suited for contemporary wireless communications…
