by AllThingsECC.com | Aug 2, 2021 | Comm Center News
The city says they are merging some call operations between the Lucas County Sheriff’s Office and Toledo Police.
A change is coming to the way the Toledo Police Department handles non-emergency phone calls.
Gretchen Debacker, legislative director with Mayor Wade Kapszukiwicz’s office confirmed to WTOL 11 on Sunday that they are merging some call operations between the Lucas County Sheriff’s Office and Toledo Police.
The non-emergency number will not change…
by ECC Editor | Aug 2, 2021 | Articles, Comm Center News
It’s a terrifying scenario, it’s 2:37 AM, you’re asleep in your own bed and suddenly you’re awakened by sound, a criminal has broken into your home. You pick up your cell phone and dial 9-1-1, the operator answers, you’re frightened and trying to be quiet so the criminal doesn’t hear you. “I’m at 1808 Dillon Ave” you whisper – “you’re at 1868 Dillan correct” the 9-1-1 operator says – “just hurry” you say in a panicked whisper.
In 2019 there was a 9-1-1 call and 15-year-old Dennis King died because police were mistakenly sent to 3356 N. 10th Street instead of 3356 N. 12th Street. As crime rates across the country rise an increasing number of Americans are coming to the realization of a serious problem, when you call 9-1-1 from a cell phone they do not know you’re location; the best they can do is to narrow your location down to an area between 25,000 square feet and 27,000,000 square feet… READ MORE
by AllThingsECC.com | Aug 2, 2021 | Articles, Comm Center News
More often than not, an experience that involves interaction with a 911 dispatcher is often a part of someone’s “worst day” ever. Constantly on the receiving end of calls from persons experiencing emergency situations, that “worst day” reality is experienced ten fold by dispatchers themselves and is repeated day in and day out.
In their daily responsibilities, the critical incident stress that dispatchers experience is a well documented contributor to staff turnover experienced by communications centers across the country. Because of this, the need to create environments that assist in easing stress and promoting wellbeing for personnel has grown in awareness…
by ECC Editor | Aug 2, 2021 | Comm Center News
Extraordinarily high demand for emergency services has led to longer wait times on police non-emergency lines answered by E-Comm, as call takers prioritize a record-breaking number of 9-1-1 calls from people in life or death situations.
A number of major incidents across the province, from gang-related shootings and the ongoing opioid crisis, to the historic heatwave that swept across British Columbia and the earlier-than-normal wildfire season, have resulted in increasing 9-1-1 call volumes… READ MORE
by AllThingsECC.com | Aug 2, 2021 | Comm Center News, Opinions
I have learned that The Ipswich Public Safety Dispatch Center is being threatened and in danger of being shut down thus closing our police station.
The Ipswich Dispatch Center is staffed by highly qualified, trained and dedicated men and women. The idea of outsourcing the dispatching of essential emergency calls for services such as police, fire and emergency medical call is a ludicrous idea at best.
The Town of Ipswich steered away from this notion years ago, as did many other communities when the Essex County Regional Dispatch Center was created…
by AllThingsECC.com | Aug 2, 2021 | Comm Center News
COLUMBUS – Columbus city officials say a six-week pilot program aimed at reimagining police response to 911 callers suffering from mental health and addiction issues yielded promising results.
Data collected over a span of 72 operation hours in June and July showed more than 60% of the calls received didn’t require immediate police or fire dispatch.
Nearly half of those calls were either fully resolved by the group of mental health professionals and dispatchers or were redirected to local community services…
