by AllThingsECC.com | Aug 2, 2021 | Articles, Comm Center News
More often than not, an experience that involves interaction with a 911 dispatcher is often a part of someone’s “worst day” ever. Constantly on the receiving end of calls from persons experiencing emergency situations, that “worst day” reality is experienced ten fold by dispatchers themselves and is repeated day in and day out.
In their daily responsibilities, the critical incident stress that dispatchers experience is a well documented contributor to staff turnover experienced by communications centers across the country. Because of this, the need to create environments that assist in easing stress and promoting wellbeing for personnel has grown in awareness…
by ECC Editor | Aug 2, 2021 | Comm Center News
Extraordinarily high demand for emergency services has led to longer wait times on police non-emergency lines answered by E-Comm, as call takers prioritize a record-breaking number of 9-1-1 calls from people in life or death situations.
A number of major incidents across the province, from gang-related shootings and the ongoing opioid crisis, to the historic heatwave that swept across British Columbia and the earlier-than-normal wildfire season, have resulted in increasing 9-1-1 call volumes… READ MORE
by AllThingsECC.com | Aug 2, 2021 | Comm Center News, Opinions
I have learned that The Ipswich Public Safety Dispatch Center is being threatened and in danger of being shut down thus closing our police station.
The Ipswich Dispatch Center is staffed by highly qualified, trained and dedicated men and women. The idea of outsourcing the dispatching of essential emergency calls for services such as police, fire and emergency medical call is a ludicrous idea at best.
The Town of Ipswich steered away from this notion years ago, as did many other communities when the Essex County Regional Dispatch Center was created…
by AllThingsECC.com | Aug 2, 2021 | Comm Center News
COLUMBUS – Columbus city officials say a six-week pilot program aimed at reimagining police response to 911 callers suffering from mental health and addiction issues yielded promising results.
Data collected over a span of 72 operation hours in June and July showed more than 60% of the calls received didn’t require immediate police or fire dispatch.
Nearly half of those calls were either fully resolved by the group of mental health professionals and dispatchers or were redirected to local community services…
by AllThingsECC.com | Aug 2, 2021 | Comm Center News
CLEVELAND, Ohio (WOIO) – Imagine calling 911 and having the option to have police or a mental health professional respond to the call.
“Really think about how do we transform policing so that we keep our residents safe,” said Piet Van Lier, lead researcher at Policy Matters Ohio.
A new report by Cleveland-based think tank Policy Matters Ohio calls for social workers to answer emergency calls that deal with mental health issues…
by AllThingsECC.com | Aug 2, 2021 | Comm Center News
County officials gathered Thursday near a radio tower stretching well over 100 feet into the air, close to Cabin John Park Volunteer Fire Department.
The new tower is part of a $42 million investment County Executive Marc Elrich and County Council members made to improve emergency communications. The money helped install 11 new radio towers countywide, including at Cabin John.
The county has a 10-year contract with Motorola to maintain the new system and help provide upgrades when necessary…
