Goose Creek opens state-of-the-art communications center (SC)

Goose Creek opens state-of-the-art communications center (SC)

It’s been a long wait, but Goose Creek’s first responders now have an advanced communication system that will save critical time in an emergency.

It’s not only an upgrade in technology, but dispatchers are also more advanced now, ready to offer life-saving instructions to those who call for help.

“Our citizens deserve the best service possible. Our new communications center will provide it,” said Goose Creek Mayor Greg Habib. “Our residents will see the results of this $1.1-million investment in faster response times and better service.”

On Sept. 2, the Goose Creek Police Department unveiled its new, state-of-the-art Communications Center. The seven-figure  upgrade will mean increased safety and better emergency service for residents who sometimes may be making the most desperate call of their lives…

Rockledge dispatcher mourned after dying from complications of COVID (FL)

City officials announced the death of Matthew Dillon, who worked as a public safety telecommunicator with the Rockledge Public Safety Department, on Sunday. He had been sick with the virus since last month when friends and family organized a prayer vigil in mid-August at Rockledge Regional Medical Center.

“We will honor his legacy and remember the extraordinary impact “Big Mike” had on so many,” said Public Safety Director LaSata. “In this line of work, we become family, and in this case, we have lost a beloved member.”

Officials described Dillon in the tweet announcing his passing as ‘a brilliant and promising young dispatcher,’ who worked in the Communications Center, where dispatchers fielded emergency calls and directed police officers to service calls…

Salute to Heroes: Greensboro 911 dispatcher motivated by tragedy – North Carolina

GREENSBORO, N.C. — May 12, 2018, remains a dark day in the city of Greensboro. A fire broke out in an apartment complex early in the morning, ultimately killing five children who were part of a family of refugees from the Congo.

Jeri Phillips, a 911 dispatcher in the city for the last six years, remembers it well.

“My best friend took that call and talked to that person and I love her and I know it just broke her heart. It breaks my heart just to talk about it,” she says.

Through her grief, she was determined to make it easier for people in her line of work to interact with non-English-speakers.

“They don’t know they can call. They don’t know that we can get an interpreter that speaks their language,” she says, adding, “(Some of them are) coming from countries where the police are bad. The police are the people they’re trying to get away from. So they don’t know the police are somebody that they can reach out to.” … READ MORE

Yes 4 Minneapolis public safety amendment explained (MN)

Yes 4 Minneapolis public safety amendment explained (MN)

The ballot amendment would shift power away from the Minneapolis Police Department and instead create a department of public safety — here’s what that means.

For over a year, activists have been advocating to defund the police and shift power to other public safety professionals. Some of these activists say they see the Yes 4 Minneapolis charter amendment as their chance to make this happen.

On Nov. 2, citizens of Minneapolis will be able to vote “yes” or “no” on whether to replace the Minneapolis Police Department (MPD) with a new Department of Public Safety. The new structure would aim to take a more comprehensive approach to public safety through multiple divisions of public health professionals…

Branch County 911 says 3G wireless connections will start to end in 2022 (MI)

COLDWATER, MI (WTVB) – The Branch County Central Dispatch Authority is trying to get the word out that the end of 3G wireless connection is rapidly approaching.

Branch County 9-1-1/Central Dispatch Interim Director Jean Ratkowski says wireless carriers will discontinue support of 3G devices in 2022.

Older style 3G models of TracFone’s, flip phones, jitterbugs and others will start falling off networks in the near future.

County Administrator Bud Norman says updated technology has led to this… READ MORE

‘Feeling of joy’: Cayuga County 911 dispatcher helps couple through birth of baby (NY)

Cayuga County 911 workers regularly receive calls from people in difficult and dangerous situations, but Patti Enge seems to have a knack for taking calls that end with particularly happy endings.

Enge, who has been a county 911 dispatcher for over a decade, has helped women deliver babies in three separate occasions over the years.

The latest came at 12:48 a.m. Thursday during an overnight shift, when Enge picked up a call from Auburn where a pregnant woman’s husband requested an ambulance to pick up his wife, who was in labor… READ MORE