911 to remain in Ipswich (MA)

911 to remain in Ipswich (MA)

Ipswich dispatchers David Irvine and Dan Morris (via ICAM).

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IPSWICH — At a well-attended public hearing where there was little apparent support for change, the select board voted unanimously to keep 911 operations in town.

Earlier this year, officials asked North Shore Regional 911 (NSR911) to prepare a feasibility report on absorbing Ipswich’s fire and police dispatch center.

NSR911 representatives presented to the select board on August 2 but, much to the annoyance of police and firefighters who attended, the board declined at the time to take any questions or comments on the proposal…

Durham’s Emergency Communications Center Has a Staffing Problem (NC)

Durham’s Emergency Communications Center Has a Staffing Problem (NC)

Last month Durham City Council member DeDreana Freeman called 911 to report that a 17-year-old boy had been shot in the parking lot of a convenience store at East Main and South Elm streets.

Freeman, who lives in the community, heard gunshots while inside her home. Her husband went outside to see what was going on after they heard a woman screaming.

Four minutes passed before an emergency dispatcher answered her call.

Freeman told the INDY that the 911 line rang repeatedly while she watched the teen’s life energy bleed out into the asphalt…

Public Safety Agencies Explore Tech to Partner with Social Services

Public Safety Agencies Explore Tech to Partner with Social Services

Video and Data Analysis Address Risks for Responders

Several key technologies could help to support efforts by police to offload calls that don’t require a law enforcement response.

IDC Worldwide Research Vice President for Public Safety Alison Brooks points to video as a possible enabler. Police could, for example, use a livestream to give mental health professionals eyes on a scene — a potentially safer way of accessing those insights.

“In the traditional ride-along with mental health support, you’re putting that person in the police car and possibly exposing them to an element of danger,” Brooks says. With a video consultation, police can pull in the experts without putting them at risk.

Data analytics may also play a role in driving alternative responses by helping law enforcement understand which approaches work best for different types of calls. “You can use data to shift the response models so that the right people are actually intervening at the right time, including the social services folks,” Brooks says…

Iredell commissioners to consider approval of purchase of mobile health unit

LITTLE ROCK, Ark. — People with AT&T in southeast Arkansas could not make or receive any calls, including emergency calls to 911 on Sunday.

That issue has since been resolved, but a big concern for a lot of people is why it happened, and 

This time, it was completely out of the hands of Jefferson County.

Nearly one month ago, central Arkansas experienced an outage because of old equipment… READ MORE 

Meriden Emergency Communications Center to undergo expansion – WTNH.com

Meriden Emergency Communications Center to undergo expansion – WTNH.com

MERIDEN, Conn. (WTNH) — The Meriden Emergency Communications Center received a multi-million dollar grant. The purpose of the funds is to build a new facility where all your 911 calls will be coming in.

A delegation of state and city officials was on hand for the announcement Monday.

“We are proud to announce that we are receiving a $4 million grant,” Meriden Mayor Kevin Scarpati said.

That multi-million dollar grant was made possible by the State of Connecticut and a matching grant of $782,000 from the City of Meriden.

“It’s a vital investment and the safety of the city’s residents and for emergency personnel here, who courageously put their lives on the line every day,” Lt. Gov. Susan Bysiewicz said…

Wood County Commission chooses firm for 911 center project (WV)

PARKERSBURG — The Wood County Commission will discuss what will be in a new 911 center with ZMM Architects & Engineers of Charleston.

The commission chose the firm Monday for the renovation of the 18,000-square-foot former Suddenlink call center at U.S. 50 and Interstate 77 and to convert it into the new dispatching center.

“(ZMM) had a good understanding of our project,” Commission President Blair Couch said. “They had a concise plan … that would be the Taj Mahal of 911 centers. There is a lot of work we can do to keep the costs down and phase it in if necessary. What brought us to this is our need to expand our existing 911 services.” …