Luzerne County 911 Executive Director Fred Rosencrans said low pay and competition are hampering his efforts to attract and retain crucial 911 telecommunicators.
Some employers in the area warehousing industry are now starting workers at $18 per hour for positions that have less stress and responsibility than a 911 telecommunicator job that requires handling of life-and-death calls and the swift and accurate dispatching of emergency responders, he said. READ MORE
T-Mobile (TMUS) – Get T-Mobile US, Inc. Report agreed to pay $19.5 million to settle a Federal Communications Commission complaint over a 12-hour nationwide outage that resulted in thousands of failed 911 calls.
The company must also put a compliance plan in place that contains new commitments by T-Mobile to improve the 911 outage notices given to call centers, or public safety answering points, the FCC said in a consent decree.
This includes providing call centers with information about the outages and follow-up notices within two hours of the initial outage notifications… READ MORE
A long-term process to replace the Columbia 9-1-1 Communication District’s 20-year old aging radio system is slowly proceeding. The system utilizes 12 land towers anchored in various points across Columbia County and two towers in Washington state. But over the years, the ability of the system to effectively support emergency communications between law enforcement, fire and ambulance first responders continues to deteriorate… READ MORE
Postmedia file photoFour Perth County fire departments will be transferring their 911 dispatch services from Stratford’s fire department to the Owen Sound Emergency Communications Centre next year.
The Perth East, West Perth, North Perth and St. Marys fire departments, which, together, roughly serve most of Perth County except Stratford – recently inked a five-year-agreement with Owen Sound police for emergency dispatch services through its emergency communications centre, which currently handles 911 calls in Grey-Bruce and dispatch duties for seven police and 27 fire agencies across Bruce, Grey and Huron counties…
Detective Jimmy Martinez is one of many Tucson cops who work overtime as 911 operators. The practice helps PSCD keep up with calls and get to the most important ones as quickly as possible.
City data shows the time it took for 911 operators to answer calls in Tucson fell short of the national standard throughout most of 2021, a problem that officials said is mainly driven by understaffing and an influx of new trainees.
The Star compared Tucson’s 911 “ring times” to a standard set by the National Emergency Numbers Association, which requires 95% of 911 calls to be answered within 20 seconds of receiving a call…
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
