First in the Nation Training for All Professional Staff (CA)

First in the Nation Training for All Professional Staff (CA)

by | Jan 13, 2022 | Comm Center News

SAN FRANCISCO, Jan. 13, 2022 (GLOBE NEWSWIRE) — Three California Public Safety departments are the first in the nation to offer wellness and resilience training to all professional staff. The San Francisco Sheriff’s Department, UC Davis Police Department, and the Los Angeles Police Department Communications Division have all chosen Navigating Adversity from Pathfinder Resilience to provide comprehensive health and wellness training on a department-wide basis.

Every participant learns to assess their own needs and gain the understanding and tools to create and sustain a healthy and fulfilling life…

What you need to know when you call 9-1-1 in Rockford (IL)

by | Jan 13, 2022 | Comm Center News

ROCKFORD, Ill. (WIFR) – The City of Rockford and Winnebago County will be some of the first in Illinois to use a new feedback survey after a call to 9-1-1.

The service uses text messaging to contact some 911 callers and others that have recently reported or been involved in certain types of incidents.

Text messages are sent hours or sometimes a few days after a call for service and will ask citizens to take a quick survey about their experience with the 911 Center, allowing citizens to provide their own comments after receiving service… READ MORE

Debunking 911 Myths with Next Generation 911

by | Jan 13, 2022 | Articles, Comm Center News

Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones. 

With over 80% of 911 calls coming from mobile devices today, the need for an updated emergency response system is essential.

At NGA, we’ve heard our fair share of common misconceptions concerning public safety infrastructures and 911 myths stemming from outdated emergency response systems… READ MORE 

New program to help 911 dispatchers handle emergencies (WV)

New program to help 911 dispatchers handle emergencies (WV)

by | Jan 12, 2022 | Comm Center News

Mineral County 911 Center

KEYSER – The Mineral County 911 Center is implementing a new system which will help dispatchers better recognize the type of emergency call they are handling and to therefore be better equipped to help the caller.

Mineral County administrator and Office of Emergency Services director Luke McKenzie says the Medical Priority Dispatch System will enable the 911 system to better serve the residents of Mineral County in emergency situations…

Acting Mayor releases statement on Reimagining Public Safety Initiative (NY)

by | Jan 12, 2022 | Comm Center News

ITHACA, N.Y. (WHCU) – Acting City of Ithaca Mayor Laura Lewis has issued a statement of support for the ongoing Reimagining Public Safety Initiative in Ithaca and Tompkins County.

In that statement, she notes that the initiative’s working group has her full support. Lewis also expressed excitement for the progress set to be made in the coming year to increase public safety and create better outcomes for Ithaca’s marginalized communities…

Skiatook businesses rally for family of dispatcher who died from COVID complications (OK)

Skiatook businesses rally for family of dispatcher who died from COVID complications (OK)

by | Jan 12, 2022 | Comm Center News

SKIATOOK, Okla. — Several Skiatook businesses are rallying together to raise money for the family of a local dispatcher who died from COVID-19 complications.

Heath Cox, a 911 dispatch supervisor, died early Christmas morning after 23 years of work for the city.

Stump Man is helping get money to Cox’s family, donating $20 from every tree sold and planted from now until Jan. 15…